The fastest smart app

3 ways to block cards and accounts in case they get hacked

• All banks are currently active in providing temporary card closure service.

  Photography: Ashok Verma

picture

Two banking experts identified three ways to quickly deal with bank accounts or credit cards, which are exposed to hacking or theft of money from them, including direct contacting the customer service center, where all banks allocate a quick option to report this, using the smart application, or visiting the nearest branch, If the problem cannot be resolved.

They pointed out that all banks are currently active in providing the service of temporary closing of cards, and stopping any transactions on the account through the smart application, as the largest percentage of customers have become dependent on it to complete their various transactions, and it is the fastest and most recent in doing so, if it is not possible to contact a service center. clients.

They stressed that the banks investigate the nature of the breaches and thefts, and recover the money, if the customer is careful and careful in dealing with suspicious sites, but if the customer finds "recklessness and recklessness", he usually bears all the losses.

quick choice

In detail, the banking expert, Awatef Al-Harmoudi, said that “the banks allocate a quick option to respond to the customer, through the customer service center, to report credit card theft or the presence of money transfers, which the account holder himself did not make, and usually this option is available throughout the day, and throughout the day. week days".

She added that "the customer can request the suspension of the credit card, or the temporary freezing of the account until the bank verifies the nature of the transfers or the hack," noting that "the customer can also resort to the smart application to stop his credit card, with writing the reason for this, that (the theft). or hacking),” indicating that “if the bank verifies that the card has been hacked, it stops it completely, and then sends a free replacement to the customer, and the companies (Visa) and (MasterCard) are addressed to stop the payments made using the card by the hackers.” .

She noted that “such investigations usually take time, up to a month, until the withdrawal of the withdrawn amounts, but provided that the customer has taken the necessary measures of care, meaning that the customer does not register his banking data in unreliable sites, but if it is proven that he is not careful and cautious towards So, he bears all the losses.”

stop card

For his part, the banking expert, Amjad Nasr, said that “almost all banks have the service of stopping the bank card, through the smart application, and this is the fastest option, and it is done easily, in addition to contacting customer service centers or visiting branches.”

Nasr indicated, “The bank is responsible for compensating the customer, if the breach was due to poor levels of security in the bank’s system, but if the customer was (the culprit) for that, as if he gave his card to a person, or (tolerant) in registering his bank data in Sites he does not know, so he is not compensated, yet the banks are trying to recover money or stop transfers and payments by communicating with the companies (Visa) and (MasterCard), or any party that helps stop transfers and others.

Nasr continued, "The risks of not recovering the amounts are borne by the customer, who (recklessly) keeps his data or causes (recklessly) the theft of his accounts, so the customer must be fully keen to protect his banking data, as well as study the smart application, and know the available services well. , so that he can quickly turn to him.”

• The largest proportion of dealers depend on smart applications to complete their transactions.

Follow our latest local and sports news and the latest political and economic developments via Google news