Postal Savings Bank of China earnestly implements the policy of reducing the payment fees for small and micro enterprises, individual industrial and commercial households, and ATM inter-bank cash withdrawal fees, strengthens overall planning and organizational guarantees, intensifies the reduction of fees and profits, and introduces a series of fee reduction measures to effectively reduce the cost of small and micro enterprises. The comprehensive financial cost of enterprises can effectively help small and micro enterprises to relieve their worries.
Introduce a series of measures to increase the reduction of fees and profits
The Postal Savings Bank of China has introduced preferential measures to reduce payment fees in a number of services, including bank account management, bill business, domestic corporate transfer and remittance, electronic banking, bank card swiping, and ATM inter-bank cash withdrawal, etc. Reduce operating costs.
While strictly implementing relevant fee reduction requirements, the Postal Savings Bank independently expanded the scope of preferential policies, and launched "Company customers are exempted from cheque fees", "Small and micro enterprises and individual industrial and commercial households are subject to a 50% discount on the handling fee for confirmation letters", "Individual customers" Exemption of domestic debit card ATM inter-bank cash withdrawal fees” and other characteristic reduction and exemption measures, increased service fee reduction and exemption, and actively benefited enterprises and the people.
Insist on reducing as much as possible and effectively protect the rights and interests of customers
Postal Savings Bank adheres to the principle of "reduce as much as possible, and avoid as much as possible", and conducts the classification of corporate customers in strict accordance with the small and micro enterprise classification standards of the Ministry of Industry and Information Technology. All of them are implemented in accordance with the reduction and exemption standards for small and micro enterprises and individual industrial and commercial households, and the policy of paying handling fees and fees will be fully implemented to effectively protect the rights and interests of customers.
By the end of 2021, Postal Savings Bank has reduced and exempted payment fees of 100 million yuan for small and micro enterprises and individual industrial and commercial households, and reduced and exempted 120 million yuan of ATM inter-bank cash withdrawal fees for individual customers.
Actively carry out publicity and fully protect customers' right to know
The Postal Savings Bank has carried out the promotion of fee reduction policies in a normalized manner through the "offline + online" form.
Offline, by playing the fee reduction slogan on the LED screen of the lintel, placing promotional leaflets and posters in the business hall, posting announcements, and visiting parks, enterprises and business districts for on-site publicity, etc., to improve the effect of customer contact.
Online, through the official website, WeChat public account, Weibo and other channels to expand the coverage of publicity, so that more small and micro enterprises, individual industrial and commercial households and other market players know and enjoy the fee reduction policy.
At the same time, the Postal Savings Bank strengthened personnel training and organized online training courses, with more than 140,000 participants; institutions at all levels actively carried out transfer training, and organized branch staff to use the morning and evening meetings to learn the fee reduction policy, so as to facilitate Accurately respond to customer inquiries, fully perform customer notification obligations, and continuously improve customer service levels.
In the next step, PSBC will actively fulfill its responsibilities as a major state-owned bank, continue to conscientiously implement the requirements of the policy of reducing fees and giving profits, intensifying efforts to benefit enterprises and the people, helping small and micro enterprises to move forward lightly, and boosting the high-quality development of the real economy.