The main problem of the Spanish elderly in the new digital age is by far dealing with the Public Administration at its different levels.

70% of those over 65 say that the most "difficult" thing for them is to interact online with public services, compared to 20% who consider it "easy".

This is how it appears in a Metroscopia survey for financial entities to which EL MUNDO has had access and which was outlined last Tuesday by the president of the Spanish Banking Association, José María Roldán at the New Economy Forum.

With these data, the bank arms itself with arguments against the first vice president, Nadia Calviño, who has demanded measures against financial exclusion and is supporting a mobilization of firms over 65 years of age due to the increasing difficulty of relating to bank branches .

According to the Metroscopia survey, what this segment of the population needs most is for Calviño, who includes the Digital Agenda in her portfolio, to support them not so much with the banks, but with the Administration itself.

Also, a majority (60%) of those over 50 years of age place the Administration in first place due to the difficulty of making digital arrangements with their public services.

However, the percentages drop -see attached graph- when those surveyed are less than 49 years old, without the problem ceasing to be generalized for all ages.

Even 41% of the youngest consider it "difficult" to deal online with the different levels of public administration.

The second place in difficulty for the older Spaniards are supply and service companies such as telephone operators or electricity companies.

In their case, 51% of those over 65 see "quite a lot or a lot of difficulty" in interacting with them.

The third most problematic ranking is occupied by getting a doctor's appointment, which 49% of older people consider particularly difficult.

The fourth most complicated thing is to acquire a plane ticket, according to 48%, while banking appears only in fifth place, with a tie between those over 65 who see management as easy and those who see it as difficult.

However, Metroscopia concludes that the risk of digital exclusion in the new Spanish economy exists and is perceived as such by citizens.

"Practically all Spaniards share the idea that the digitization process can lead to neglect of the elderly."

This is how 95% of those surveyed consider it, compared to 5% who maintain that this danger is exaggerated.

Among those between 18 and 34 years old, they also consider that neglect of the elderly is a real problem.

This is confirmed by 87% of this segment of the population.

Metroscopia also sees clearly that the campaign of Valencian retiree Carlos San Juan with 600,000 signatures in favor of greater face-to-face attention in banking has been a success.

«Three out of every four Spaniards over 65 years of age are aware of the campaign to collect signatures I am older, but not an idiot».

Only 37% have not heard of her, according to his survey.

Calviño has turned to San Juan in these last days of the electoral campaign and approached him - "what a coincidence!", he said - when he was making statements to the press outside the Ministry of Economy after being received by the secretary general of the Treasure, Carlos Body.

The banks have been forced to react and have proposed to the Government a battery of measures to improve the attention to these clients.

Among these measures, included in the document prepared by the banking employers AEB and CECA, the commitment to more personalized attention in branches and with more hours stands out.

Also preferential treatment by phone and the commitment to make operations with ATMs or mobile applications easier.

Entities such as Abanca or Banco Santander have already announced extending the window hours until 2:00 p.m., which is one of the demands of the so-called Platform for the Elderly and Pensioners.

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