Zhongxin Finance, January 27th. A few days ago, the Shanghai Consumer Protection Commission announced that in 2021, Shanghai Consumer Protection Commissions at all levels will accept a total of 232,259 consumer complaints, a year-on-year increase of 39.3%.

Online games, entertainment consumption, medical beauty and health care have become hot spots for complaints.

　　Statistics show that last year, the Shanghai Consumer Protection Committee received 98,661 complaints about commodities, accounting for 42.5% of the total number of complaints.

There were 133,598 service complaints, accounting for 57.5% of the total number of complaints, and the top 3 complaints about transportation, education and training, culture, entertainment, sports and residential services.

　　In 2021, the Shanghai Municipal Consumer Protection Commission will accept 4,670 online game complaints.

The problem of minors' mistakenly recharging and refunding is still relatively prominent, mainly due to the lack of manual customer service, the difficulty of providing evidence, and the long time consuming.

　　There were 5,207 cultural and entertainment complaints, a year-on-year increase of 1.2 times.

While the number of secret room experience stores continues to expand, there are also problems such as unclear rules and inadequate safety protection measures.

　　There were 5,603 complaints about services related to beauty salons, a year-on-year increase of 39.9%.

Some merchants sell to consumers in the name of "product + service" packages, inducing consumers layer by layer, and the prepaid amount is as high as tens of thousands or even hundreds of thousands of yuan.

For many so-called "skin care, anti-aging and micro-remediation" medical and aesthetic services, the prices are not publicized, and the quotations are different, the charges are confusing, and the price starts from the ground.

　　In addition, the Shanghai Consumer Protection Committee also announced the phenomenon of consumer complaints in industries such as fitness, automobiles, home appliances, education and training, and webcasting.

(Finish)