Zhongxin Finance, January 17th. On the 17th, the WeChat public account of the China Consumers Association issued a document saying that on the basis of extensively soliciting opinions from consumers and all sectors of society, the China Consumers Association determined that the theme of the Consumer Rights Protection Year organized by the National Consumers Association in 2022 is "Together to promote fair consumption".
The China Consumers Association pointed out that "promoting consumption fairness together" has the following four meanings: (1) Strictly implement legal provisions to achieve more secure consumption fairness; (2) Actively guide "science and technology for good" to achieve a deeper level of consumption fairness (3) Strengthen the protection of special groups and achieve greater consumption fairness; (4) Practice green and low-carbon consumption and achieve more sustainable consumption fairness.
It is reported that the key work arrangements for the annual theme of the China Consumers Association are mainly concentrated in five points: First, actively carry out the annual theme publicity, cooperate with all parties, create a strong social atmosphere, consolidate the foundation of fair consumption, guide moderate saving, green and low-carbon consumption, promote sustainable consumption.
The second is to strengthen the policy and legal analysis and agenda setting of hot issues of rights protection, strengthen the overall guidance of public interest litigation and class action work around cases such as personal information protection, false information disclosure, product quality and safety, and effectively participate in the Anti-Monopoly Law and Product Quality The Law, the Regulations on the Implementation of the Consumer Rights Protection Law and other laws, regulations and standards have been formulated and revised.
The third is to carry out consumption supervision activities in the field of people's livelihood in the fields of new energy vehicles, online games, off-campus training, elderly consumption, minor consumption, disabled consumption, rural consumption, personal information protection, prepaid consumption, and public service consumption. Fair contract standard terms review activities, improve the normalized monitoring, analysis, disposal, feedback mechanism of consumer public opinion, and improve the urban consumer satisfaction action guide, and improve the efficiency of consumption supervision.
The fourth is to strengthen the guidance and cooperation of consumer education, promote the establishment of self-discipline conventions for fair treatment of consumers in key industries, implement the requirements of the "Consumer Education Outline", continue to promote the construction of online consumer education bases, and jointly carry out the "Xiaoyu Talks about Consumption" series of activities to deepen the "Consumer Association". Help you choose "co-construction and sharing mechanism to continuously meet consumers' diversified and personalized consumer information needs.
The fifth is to promote the comprehensive utilization of consumer complaint information, promote the construction of complaint channels into basic public services, strictly enforce the rules for co-handling complaints and territorial responsibilities, improve the efficiency of consumer dispute resolution, increase the guidance on the publicity of consumer complaint information, and comprehensively use responsibilities to solve major, For difficult cases (incidents), we will jointly carry out complaint analysis of enterprises in key industries of people's livelihood, protect the bottom line of safety, and jointly promote fair consumption.
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