Watson's anchor scolded consumers like "mad dogs" and spread to Meituan. What happened?

　　Zhongxin Finance, January 14th (Zuo Yuqing) "Just for a penny, biting like a mad dog", "You will be happy if you kick it", "Deserved"... Recently, because the anchor abused and blocked in the live broadcast room Consumers, Watsons was sent to Weibo hot search.

　　What happened behind the Watsons anchor who abused consumers in the live broadcast room?

"1 cent promotional mask" was questioned and could not afford to play

　　The incident originated from the facial mask promotion that Watsons launched on the Meituan platform on the 11th. According to the promotion rules, consumers can buy a box of facial masks at the price of 1 cent, but they need to pick up the goods in offline stores.

However, consumers who successfully placed an order said that after receiving the information on stocking and picking up from the merchant, they were told that the goods were out of stock when they picked up the goods, and the merchants had no way to deal with them.

　　"The mask was on the shelf, but the clerk told me that it was out of stock." A consumer said on social platforms.

　　Zhongxin Finance noticed that there were more than 7,000 complaints about Watsons in the black cat complaint, of which there were more than 1,500 class actions initiated because the "1 cent promotional mask" could not be picked up.

On the 13th, the anchor of the Watsons live broadcast room insulted consumers who asked when they could pick up the goods.

Watsons anchor scolds consumers for biting like mad dogs

　　For this reason, many consumers went to the Watsons live broadcast room to express their dissatisfaction on the 13th.

When someone asked when the mask could be picked up in the live broadcast room, they were insulted by the anchor and blocked by the backstage staff.

During the live broadcast, the Watsons anchor continued to ridicule "just for a penny, biting like a mad dog." "My live room, I want to kick as much as I want." "I don't welcome you, you don't use it. I kicked You will be happy."

Watsons customer service: consumers can only cancel orders

　　"It's obviously an online event, but you have to go to the offline store to pick up the goods, and when you arrive at the store, you refuse to pick up the goods. Isn't it fun?" Some consumers believe that the purpose of Watsons' promotion is to attract traffic to offline stores.

　　On the 14th, Watsons customer service staff said in the Sino-Singapore Financial Consultation that due to system abnormalities,

.

"In response to this abnormal situation, we will also ask the relevant departments to investigate."

　　The customer service staff said that he was not clear about the host's abuse of consumers in the live broadcast room.

Collective complaints about Watson's "1 cent promotional mask" on the Black Cat Complaint Platform.

Meituan: Watsons merchants set the wrong amount for the event

　　So, is there really an abnormality in Meituan's order system?

"It was

." Meituan customer service staff told Zhongxin Finance.

　　Meituan customer service staff said that at present, Meituan is negotiating with Watsons on the "1 cent promotional mask" incident, and the

.

"Even if the order is automatically closed when it expires, Meituan will give a solution to this matter."

　　For some consumers who have received a 50-yuan no-threshold consumer coupon sent by Meituan, the customer service staff of Meituan said that this is based on the consumer shopping experience and is not a Watsons compensation plan.

(Finish)