Personalized service patterns are "new", how can they not go astray?

　　Experts suggest that the industry access and professional qualification system should be improved, service and charging standards should be introduced, and they should be incorporated into the regulatory system

　　Our reporter Chen Xi

　　"Workers Daily" (version 05, January 7, 2022)

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　　In recent years, a number of new types of work in the life service industry have emerged vigorously. While meeting more personalized needs, there are loopholes in access, services, and fees.

How to bid farewell to barbaric growth for new types of life service industry?

The interviewed experts believe that the industry access and professional qualification system should be improved, and the service and charging standards should be introduced, and the platforms and industry associations should incorporate them into the supervision system, and promote new types of work to embark on a professional and standardized development path.

　　Baby walkers, clinic escorts, car sparring, organizers... In recent years, with the development of the digital economy and the refinement of social division of labor, a number of new types of work in the life service industry have flourished, constantly refreshing the "professional map".

However, "new" not only represents a vast space and unlimited potential, but also may mean vague standards and no rules to follow.

Reporter interviews found that many new occupations have loopholes in access, services, fees, etc., and even sell dog meat under the "new" vest, doing "old" activities under the "new" vest.

How to say goodbye to barbaric growth for new types of life service industry?

The journalist made an interview about this.

　　The threshold is blurred, one question, three unknowns

　　Recently, Ms. Zhang, a citizen of Beijing, purchased the door-to-door service of taking care of the wardrobe, but was disappointed after the experience.

"Both technicians showed the 'senior organizer' certificate issued by the 'national prefix' unit, but after most of the day, they couldn't even classify the clothes of the four seasons." Ms. Zhang was confused: "Where is the professionalism reflected? "

　　Hu Yinyin, a receptionist who has just obtained the certificate, has the same question.

Shortly after entering the industry, she participated in a training course of 5,880 yuan including a certificate of an institution, but she was still at a loss for door-to-door practice.

"It's all about very basic theories. For example, the utensils should be placed according to the principle of 'inside high and outside low', which is not helpful for home service, and the promised introduction work has not been fulfilled."

　　The reporter's investigation found that, as a new type of work, the sorting and storage industry still lacks access requirements, which breeds chaos in training and research.

There are various types of issuing agencies, either under the banner of state agencies or with industry associations as gimmicks.

According to the observation of Zhang Xi, a receptionist who has been working for five years, in the current situation of insufficient customers and awkward market positioning, selling courses is more profitable than taking orders.

"Many institutions take advantage of the mentality of beginners who yearn for 'one certificate by themselves', and have set up a three-no crash course, and the certificate can be obtained with money."

　　Compared with the "multi-door certification" in the storage industry, there has never been a "professional qualification" in the automobile sparring industry.

Three years after he got his driver's license, Mr. Wang became a car owner, and he decided to find a sparring partner.

Unexpectedly, the other party was as confused as himself: "Let me adjust the mirror to reduce the blind spot of vision, but I can't figure out how to adjust it, I only rely on experience."

　　"If you have a car and a driver's license, you can open it." Zhang Hongtao accompanied him for three years.

"When you go to a driving school to be a coach, you need to be certified, and there are requirements for driving experience. It is better to take up the work of sparring." But he admitted that sometimes he felt guilty: "My driving skills are good, but I can't explain the principle. Scrap cars are converted into coaches.”

　　In addition to the unclear access mechanism, some new types of work are even vaguely positioned, and the escort is one of them.

The reporter saw on the website of a top runner that practitioners' professional cognitions vary.

Some people showed certificates such as "National Level 2 Athlete" and "Fitness Coach Qualification Certificate", focusing on running skills guidance.

Some people only emphasize that they are physically strong, and their target customers are women who need safety and security to run at night.

　　Service chaotic charges

　　"I signed up for an 8-hour sparring class of 500 yuan, and the price was increased to 1,000 yuan." What Mr. Wang didn't expect was that sparring was not only unprofessional, but the bigger pit was the cost.

After reviewing the basics of shifting gears, turning, etc., the other party took out a price list again and explained that the online quotation is only the class hour fee, and complex projects such as learning to reverse the car into the warehouse and driving around the island will be calculated separately.

Mr. Wang immediately asked for a refund, and the sparring team was also very tough, "it will deduct 30% of the liquidated damages."

　　The reporter searched on a certain platform and found that the hourly fee for sparring ranges from 40 to 120 yuan.

Zhang Hongtao thinks that there may be some tricks in it: "It has become an unspoken rule in the industry to first attract customers at a low price and then charge in a disguised form." He reluctantly said that once the opening was opened, the market order would be disrupted.

　　In the storage industry, it is not uncommon for the fees to be chaotic and opaque.

Ms. Zhang told reporters that the price she negotiated with the collection team was 200 yuan per hour per person, and the other party promised to complete the work within one day.

However, the two organizers didn't take care of it until the evening, and the clothes they cleared were piled up in a random manner.

"They divided the work for half an hour, and they often repeated the same pile of clothes, and finally told me to continue the work the next day." Seeing the mess on the ground, Ms. Zhang had to continue to pay.

　　"Regular institutions charge according to 'long meters', that is, multiply the unit price by the horizontal extension length of the wardrobe." Zhang Xi said that the development of the industry is still in its infancy, and the storage service usually has no contract or agreement, and it is difficult to evaluate work efficiency and results. Merchants can freely explain the service content and fees. Even if the customer is not satisfied at the time of acceptance, the reason is unclear, and there is no evidence of rights protection.

　　"Organization and storage is still a mid-to-high-end consumption. Most of the customers are well-off housewives or young white-collar workers who are looking for 'break up'. They are not sensitive to price, and they are even willing to spend money on 'concepts', which gives many institutions a chance to take advantage of it. opportunity." Zhang Xi said.

　　For the short-lived escort clinic, the disorder of fees is even more prominent.

Tu Lin used to be a nurse in a second-level hospital in Beijing, and now she is a professional escort of a medical escort team.

She revealed to reporters that since many patients seek medical treatment in different places, some colleagues only do "one-shot deals" and watch people serve dishes.

What's more, some medical care and account dealer apps have turned into escort websites, "under the cover of new identities, they continue to do the business of brushing, hoarding, and selling accounts."

　　Boosting "Little Scattered" into "Regular Army"

　　Many new types of work in the life service industry are not born out of nowhere, but are derived from traditional business formats, but they are separated from the government's supervision of the parent industry, and are in the three categories of "no entry threshold, no service standard, and no competent authority". no status.

A number of interviewed experts said that the emergence of new types of work is conducive to revitalizing the economy and stabilizing employment. An inclusive and prudent regulatory approach should be adopted to define professional behavior as soon as possible, so as to promote the growth of new types of work in legal compliance.

　　"To lead the healthy development of new types of work, it is urgent to establish regulations and systems at the national level." Pan Helin, executive dean of the Digital Economy Research Institute of Zhongnan University of Economics and Law, believes that it is necessary to clarify the competent business departments, set reasonable access thresholds, and establish a unified The professional qualification system is established, and the examination and approval or filing system management is carried out for the practitioners; the training, service, and charging standards for various industries are introduced, and the supervision method is tailored, which not only cracks down on illegal operations and malicious competition, but also leaves enough space for the development of new types of work.

　　Pan Helin suggested that new types of work can be included in the "regular army" in two stages: "The industry is small at the beginning, and the platform should be used as a regulatory support point to regulate trading behavior and maintain market price order by supervising the platform. The industry is growing and mature, and the competent authorities should assist in the formation of industry associations, including small and micro enterprises and self-employed individuals in a low-cost way, improve the standard system for new formats, and improve service levels.”

　　For practitioners, getting rid of "small scattered" is also a common aspiration.

Tu Lin hopes that the escort will have a "name" as soon as possible.

"Only when the market is regulated, scalpers and medical care no longer exist, and the value of professional escorts is highlighted, the industry can go far and stabilize."

　　Zhang Hongtao feels that the price control of sparring services is imminent.

"If everyone falsely bids the price, then there will be no credibility in this industry, and sooner or later it will decline. I look forward to the supervision and correction, and destroy this impetuous atmosphere."

　　Hao Xudong, a partner of Beijing Xingzhu Law Firm, reminded that practitioners of new formats should be carefully screened when participating in training and applying for certificates. They can go to the authoritative website to check whether the type of work is included in the National Vocational Qualification Directory. , should promptly complain to the relevant departments.

At the same time, consumers should improve their awareness of risk prevention, pay attention to verifying the business qualifications of service providers, and sign contracts with them to clarify rights and responsibilities to ensure that their rights and interests are not infringed.

　　(At the request of the interviewee, some pseudonyms are used)