(Shudu Shanghai) "Two networks" make the digital transformation of Shanghai urban governance "both form and spirit"-Interview with Zheng Lei, Director of the Digital and Mobile Governance Laboratory of Fudan University and Director of the Digital Governance Laboratory of Shanghai No. 1 Network

　　China Singapore Finance and Economics, January 6th, title: "Two networks" make the digital transformation of Shanghai urban governance "both form and spirit"-Interview with Zheng Zheng, director of the Digital and Mobile Governance Laboratory of Fudan University, Lei

　　Author: Fan Zhonghua

　　“In 2018, Shanghai comprehensively promoted the “One Internet Service” of government services. In 2020, Shanghai pioneered the “One Network Management” of urban operation. It is a very typical case of the “revolutionary reshaping” of urban digital transformation. On this basis, nearly In the past year, the digital transformation of Shanghai's economy, life, and governance has been fully promoted, laying a solid foundation for building an international digital capital."

　　At the first anniversary of Shanghai’s proposal to comprehensively promote urban digital transformation, Professor Zheng Lei, director of the Digital and Mobile Governance Laboratory of Fudan University and director of the Shanghai Digital Governance Laboratory of the First Network, pointed out in an exclusive interview with a reporter from Chinanews.com that "two networks" The construction of Shanghai is a system and model innovation under the top-level design, and it is also the most prominent highlight of the digital transformation of Shanghai's city. It means that Shanghai has truly started the leap from "digital technology" to "system transformation".

Use the "people's perspective" to make digital transformation

　　Zheng Lei pointed out that in the digital transformation of cities, the difficulty lies not in the “digitalization” at the technical level but the “transformation” at the system level. The digitalization of "both form and spirit".

　　"Shanghai has multiple institutional innovations to create the'two networks'. The first is the top-down mechanism innovation. Shanghai has established a big data center and an urban operation management center, both of which are directly under the general office of the municipal government, so they have cross-departmental Coordination to promote the ability of data sharing and departmental linkage." Zheng Lei pointed out.

　　The second is bottom-up conceptual innovation.

The goal of “one network to do one thing” is to “do one thing efficiently”, and the direction of “one network to manage one thing” is to “handle one thing efficiently”. From the perspective of the common people, the government service and urban governance have been reengineered.” Zheng Lei said. “One thing” requires various departments and agencies to open up data and form cross-level, cross-departmental, and cross-regional collaborative linkages to deal with comprehensiveness. , Transactions with higher complexity.

Going deep into the "capillaries" of the streets, "One Network Management" Photo courtesy of Beixinjing Street, Changning District

　　For example, for the common people, buying a house is one thing, but behind it are "multiple things" involving housing construction, taxation, provident fund, banks and many other departments and institutions. Integrating into the "one thing" from the perspective of the common people requires conceptual innovation and system reconstruction of government services.

　　"At the same time, in the event of natural disasters such as typhoons, typhoon and flood prevention are'one thing' for the people, but to ensure urban safety requires more than a dozen departments such as meteorology, water affairs, transportation, urban management, and multiple levels and multiple regions. Immediate response and close coordination," Zheng Lei said, "The'two networks' connect online data and offline coordination horizontally, bridge the gaps between departments, lines, and levels in the past, and build a convenient and comfortable way for the people. "People's City"."

　　On the basis of creating the "two networks", how to further open the government and public sector data, how to make more public data generate value through the flow, and jointly empower urban transformation, Shanghai has also made many explorations.

　　"On the one hand, Shanghai is actively exploring the adoption of legislation to ensure data security. In 2021, the "Shanghai Data Regulations" was promulgated, together with the "Personal Information Protection Law of the People's Republic of China" and the "Data Security Law of the People's Republic of China" that have been officially implemented. Data security has drawn a red line at the bottom; on the other hand, Shanghai is actively exploring innovative mechanisms for public data openness and authorized operations. At the same time, the Shanghai Data Exchange was officially unveiled. This will start from the two directions of public data openness and social data transactions. , Allowing public data and social data to flow in compliance with laws and regulations.” Zheng Lei said.

"Digitalization" is the development consensus of the whole Shanghai

　　In Zheng Lei's view, the construction of Shanghai as an international digital capital not only has its deep industrial foundation and science and technology innovation ecology, but it is also an inevitable move in response to the city's development stage.

　　"As early as more than 20 years ago, Shanghai started its informatization layout. The early stage focused on the construction of technical infrastructure and the development of application systems. By 2021, it has proposed a digital transformation based on the "two-wheel drive of technology and system". It has fallen on the reshaping of the concept model and the reform of the system and mechanism. In the past year, different fields and different departments have experienced countless explorations, trials, running-in, and advancement." Zheng Lei said, just as human beings have developed from the agricultural age to the industrial age. In a century, the digital transformation of the city will inevitably be a long way, and “Shanghai has already laid the foundation and accelerated the pace.”

　　Zheng Lei pointed out that digitization has demonstrated its value in the refined management of Shanghai's city. For example, precision epidemic prevention and control has enabled most people in the city to produce and live normally, both efficient and warm.

"It is the highest level of digital governance to make citizens'indifferent' to city management and only need to feel the'time of peace'."

　　Therefore, Zheng Lei believes that the next step in Shanghai's digital governance is to make full use of big data and intelligent technology, combine human wisdom and experience, and continuously explore and strengthen the "prevention" ability in "observing, managing and preventing", and governing the city. "Not sick", "It makes the people feel that no major event has ever happened in this city, but in fact every major event has been quietly pre-prevented and dealt with," Zheng Lei said, this is the future On the basis of "online and offline coordinated and efficient processing", the unified management of one network will be a higher goal to be explored.

　　As a systematic project, “Shanghai’s digital transformation has taken the lead in self-reformation of the government through the construction of the “two networks”, creating a good business environment and a livable city, becoming an attraction for companies and talents to take root, develop, and promote a more comprehensive The cornerstone of the digitalization of the economy and the digital transformation of life," Zheng Lei said. Over the past year, more and more digital and innovative companies have emerged and grown in Shanghai, all of which are inseparable from the attractiveness and growth of the city’s digital governance capabilities. The driving force, "digitalization" has become the development consensus of the entire Shanghai.

　　In Zheng Lei’s view, Shanghai, as an international metropolis, also shoulders more responsibilities for the vision of building an international digital capital. The experience and achievements of the company participate in and even influence the formulation of international rules and standards, and form an international influence at a deep level.” Zheng Lei said, in the digital age, whether Shanghai can become an international metropolis representing the highest level of human digital civilization, opportunities and challenges Coexistence is worthy of continued efforts by the whole society in a down-to-earth manner.

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