It launched the largest green data center in the region, implemented by "Moro", the digital arm of the "TRA".

DEWA is the first government institution in the world to provide its services through Alexa in the Arabic language

Al Tayer and Huawei’s president in the region laid the foundation stone for the data center at the Mohammed bin Rashid Al Maktoum Solar Park.

From the source

Dubai Electricity and Water Authority (DEWA) has announced the provision of its smart services through Amazon's Alexa devices in Arabic, making it the first government service organization in the world to provide its services in Arabic through this innovative technology.

Customers are now able to view the monthly bill details in Arabic, previous bill history, electricity and water consumption details, and their carbon footprint, in addition to linking their accounts with the authority with their other accounts on Amazon.


Customers can also benefit from “Ramas”, the authority’s virtual employee based on artificial intelligence via “Alexa” devices in Arabic, to get answers to their questions and inquiries, in addition to benefiting from the characteristics of the “Smart Life” initiative that enables them to make smart choices to rationalize consumption proactively. Personal and digital, and solving all problems and obstacles that cause an increase in waste and consumption without referring to the authority.

Artificial intelligence

Saeed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, said: “We are proud that the authority is the first government service organization in the world to provide its services in Arabic through (Alexa) from (Amazon), as this embodies its continuous efforts to make the most of artificial intelligence and other technologies. To provide the best smart services to customers.

He added that "the authority was the first government agency in the country to add its virtual employee (Ramas) to this innovative technology since 2017, to enable customers to inquire about their bills at any time," noting that, in addition, it allows its customers to complete their transactions at any time and from anywhere. Easily and safely through its website, smart application and many smart channels, which saves their time and effort, enhances their happiness and contributes to protecting the environment, preserving natural resources and reducing carbon emissions.

innovative method

For his part, Eric Sarnio, Vice President of Devices and Services at Amazon, said: "We are very excited to see DEWA provide its services to its customers through Alexa, and for the first time offer an innovative and more sustainable way for government service institutions to work."

He added, "Through Alexa, we allow customers to benefit from a wide range of innovative DEWA services through voice commands, which contributes to saving their time and conserving resources, in addition to stimulating a more sustainable lifestyle."

data center

In addition, Al Tayer, and President of Huawei in the Middle East and Africa, Stephen Yee, laid the foundation stone for the first phase of the largest solar-powered green data center in the Middle East and Africa designed to obtain Tier-III certification from the Uptime Institute. It is implemented by the Data Center for Integrated Solutions “Moro” company of “Digital DEWA”, the digital arm of “DEWA”, at the Mohammed bin Rashid Al Maktoum Solar Park in Dubai.

A statement issued yesterday indicated that the carbon-neutral green data center depends on solar energy by 100%, and its production capacity will exceed 100 megawatts.


Al Tayer said that laying the foundation stone for the largest green data center in the Middle East and Africa confirms that we are confidently moving towards achieving the objectives of the Clean Energy Strategy 2050 and the Dubai Carbon Neutrality Initiative to provide 100% of the energy production capacity from clean energy sources by 2050. And the Dubai Energy and Water Demand Management Strategy, which aims to reduce demand by 30% by 2030, by developing innovative and environmentally friendly solutions that reduce carbon emissions.

He added, "The green data center, implemented by Moro, will provide the opportunity for global companies specialized in supercomputing to access carbon-neutral computing, and will also help organizations implement their own sustainability initiatives and reduce their carbon footprint."

new engine

Stephen Yee said: “Acceleratingly, data is becoming the new engine for economic expansion and diversification, and with more data centers being built in the future, this project represents a model for combining digital electronic technologies with energy technologies to provide an environmentally friendly and low cost ICT infrastructure. Carbon works using renewable energy, as we are committed to contributing to achieving carbon neutrality around the world.”

• The new data center depends on solar energy 100%.. Its production capacity exceeds 100 megawatts.

98.9% of DEWA services are smart

The smart adoption rate of Dubai Electricity and Water Authority (DEWA) services reached 98.9% until the end of the third quarter of this year. The authority also obtained a 100% paperless stamp from the Dubai Digital Authority in appreciation of its success in completing the digital transformation of all its operations and services by 100%. .

The authority provides the services of its virtual employee “Ramas” around the clock in both Arabic and English through the authority’s website, its smart application, and the authority’s account on the communication website.

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