China News Service, Beijing, December 15 (Reporter Zhou Yin) Wu Shijie, deputy director of the Aviation Safety Office of the Civil Aviation Administration of China, disclosed at a press conference held by the Civil Aviation Administration on the 15th that in November this year, the scale of civil aviation production and transportation once again fell sharply. The industry's total transportation turnover, passenger transportation, cargo and mail transportation volume were 5.22 billion ton-kilometers, 21.526 million passengers, and 606,000 tons, respectively, representing a month-on-month decrease of 28.8%, 44.6% and an increase of 0.4%, and a year-on-year decrease of 36.9% and 51.5% respectively. And 10.2%.
Wu Shijie said that in November this year, the total turnover of civil aviation transportation was equivalent to 48.7% of the same period in 2019; passenger traffic was equivalent to 40.6% of the same period in 2019; cargo and mail transportation was equivalent to 86.7% of the same period in 2019, of which all-cargo aircraft completed The cargo and mail transportation volume was 255,000 tons, basically the same year-on-year.
In addition, in November, the entire industry completed 552,000 hours of transportation aviation flight, a decrease of 31.9% month-on-month and a year-on-year decrease of 38.4%; general aviation flight hours were 111,000 hours, a month-on-month decrease of 6.1% and an increase of 4.8% year-on-year.
Industry safety production continued to maintain an overall stable trend.
As of the end of November, China Transport Airlines has continued to fly safely for 135 months, 98.1 million hours, and safely transported 5.03 billion passengers.
Wu Shijie pointed out that in terms of operational guarantee: In November, civil aviation guaranteed a total of 269,000 flights of various types, with an average of 8,968 flights per day. The average daily decrease was 28.2% month-on-month and 35.4% year-on-year.
The national flight regularity rate in November was 97.2%.
According to the news at the press conference, the Civil Aviation Administration officially launched the civil aviation service quality supervision platform on September 1 this year to provide passengers with "one-stop" services such as complaints, reports, policy and regulations search, air travel common sense inquiry, and service evaluation. .
In the complaint module of the platform, passengers can complain to different entities such as airlines, airports, and OTA platforms.
At present, the complaint response rate of domestic airlines and airports has reached 100%, and the compliance rate of passenger complaints handling has reached more than 95%.
According to statistics, since the launch of the platform, passenger online complaints accounted for more than 31%. This has become an important supplement to the 12326 civil aviation service quality supervision call and the main complaint channel used by young passengers.
(Finish)