China News Service, December 14th. According to the website of the China Consumers Association (hereinafter referred to as the China Consumers Association), the China Consumers Association has recently organized APP account cancellation and automated recommendation and unsubscription evaluation.
The message shows that in terms of whether the APP account can be successfully cancelled, 20 of the 50 APPs have problems of varying degrees, accounting for 40% of the total investigation ratio.
The China Consumers Association pointed out that this evaluation will include 39 common APP types listed in Article 5 of the "Notice on Printing and Distributing the "Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications"" (Guoxin Office Secret Word [2021] No. 14). It is divided into two categories: a wide range of collecting necessary personal information and the ability to use basic functions without using personal information. In accordance with the principle of "food, lodging, travel, shopping and entertainment" and other principles closely related to consumers' daily life, based on the different downloads of APP, There are 10 types of online car-hailing, instant messaging, online payment, online shopping, food and beverage delivery, transportation ticketing, housing rental and sales, car service, webcasting, and online audio and video, each of which is selected. Five apps with a total of 50 apps are evaluated, and the evaluation content is whether it is possible to successfully cancel the APP account and unsubscribe from two automatic recommendations.
The evaluation results show that in terms of whether the APP account can be successfully cancelled, 20 of the 50 APPs have problems of varying degrees, accounting for 40% of the total investigation ratio.
The main problems are: First, the cancellation conditions are not specified.
The APP involved is Wanshun car-hailing.
The second is the unreasonable setting of cancellation conditions.
The apps involved are Dida Travel, Baihe, Yipay, Taobao, Happy Go, Ele.me, McDonald’s, Maple Leaf Rent a Car and 1905 Movie.
The third is the unreasonable setting of the logout process.
The apps involved are Soul, TT Voice, China Southern Airlines and Tencent Video.
Fourth, it can be cancelled after manual review, but manual review is unacceptable, the commitment time limit is too long (more than 15 working days), or the commitment time limit is unknown.
The apps involved are Ai Panbu, Heshi Takeaway, China Southern Airlines, Mengguo and Huohuo Live.
Fifth, it is not possible to log out directly through the APP.
The apps involved are 6-person Tour, Ctrip Car Rental, and Tencent Video.
In terms of automated recommendation and unsubscription, 5 of the 50 apps have problems of varying degrees, accounting for 10% of the total investigation ratio.
The main problems are: First, APP does not provide users with a way to turn off automated recommendations.
The apps involved are Cao Cao Travel, Yipay and Heshi Takeaway.
Second, the way to turn off automated recommendations in the APP is too concealed.
The apps involved are Didi Travel and Alipay.
In general, there are a large number of apps that have problems with the two evaluations in the online car-hailing category and the food delivery category. The five apps in the housing rental and sales category performed well, and no problems were found in the two evaluations.
In response to the problems found in the evaluation, the China Consumers Association recommends that all APP operators, in accordance with the "Network Security Law", "Personal Information Protection Law" and other relevant laws, regulations and standards, carry out self-examination and rectification seriously, clearly indicate reasonable cancellation conditions, and provide convenient The logout path ensures the smooth logout of users' accounts, and at the same time sets up convenient automated recommended unsubscription methods, and continues to improve related user agreements and privacy policies.
The China Consumers Association also reminds consumers that after accepting the terms of personal information or providing personal information to operators, they should always pay attention to whether the terms of the operators’ personal information are modified, whether the operators have the ability to ensure the security of personal information, and whether the operators exist Illegal handling of personal information, etc.
When consumers do not agree with operators to continue processing their personal information, they must actively exercise their right to "withdraw consent" and require operators to stop processing or delete their personal information in a timely manner.
In response to the problems found in this evaluation, the China Consumers Association will also send rectification suggestions within a time limit and conduct interviews to advise the APP-affiliated companies.
If relevant enterprises fail to rectify in time, the China Consumers Association will carry out follow-up supervision work in accordance with the law.