Chinanews client, Beijing, December 14th (Reporter Xie Yiguan) The China Consumers Association recently organized the app account cancellation and automated recommendation unsubscription evaluation work. The evaluation results show that in terms of whether the APP account can be successfully cancelled, there are 50 APPs 20 APPs have problems of varying degrees, accounting for 40% of the total investigation ratio.
In addition, in terms of automated recommendation and unsubscription, 5 of the 50 apps also had problems.
According to the China Consumers Association, this evaluation selected online car-hailing, instant messaging, online payment, online shopping, food delivery, transportation ticketing, housing rental and sales, car service, webcasting, There are 10 categories of online audio and video, and a total of 50 apps in each category are evaluated. The evaluation content is whether it is possible to successfully cancel the APP account and unsubscribe from two automatic recommendations.
The evaluation results show that 40% of APPs have problems with whether they can smoothly cancel their APP accounts, and the main problems involved are in five major areas:
One is that the cancellation conditions are not specified.
The APP involved is Wanshun car-hailing.
The screenshot is from the China Consumers Association report.
The second is the unreasonable setting of cancellation conditions.
The apps involved are Dida Travel, Baihe, Yipay, Taobao, Happy Go, Ele.me, McDonald’s, Maple Leaf Rent a Car and 1905 Movie.
After logging out, you cannot use the same mobile phone number to register again for a certain period of time.
The screenshot is from the China Consumers Association report.
The third is the unreasonable setting of the logout process.
The apps involved are Soul, TT Voice, China Southern Airlines and Tencent Video.
The screenshot is from the China Consumers Association report.
Fourth, it can be cancelled after manual review, but manual review is unacceptable, the commitment time limit is too long (more than 15 working days), or the commitment time limit is unknown.
The apps involved are Ai Panbu, Heshi Takeaway, China Southern Airlines, Mengguo and Huohuo Live.
The screenshot is from the China Consumers Association report.
Fifth, it is not possible to log out directly through the APP.
The apps involved are 6-person Tour, Ctrip Car Rental, and Tencent Video.
The screenshot is from the China Consumers Association report.
In terms of automated recommendation and unsubscription, 5 apps have problems, mainly in two aspects:
One is that APP does not provide users with a way to turn off automated recommendations.
The apps involved are Cao Cao Travel, Yipay and Heshi Takeaway.
The screenshot is from the China Consumers Association report.
Second, the way to turn off automated recommendations in the APP is too concealed.
The apps involved are Didi Travel and Alipay.
The screenshot is from the China Consumers Association report.
According to the China Consumers Association, in general, there are a large number of apps that have problems in the two evaluation content of the online car-hailing category and the food delivery category, and the five apps of the housing rental and sales category performed well, and none of the two evaluation content problem found.
In response to the problems found in the evaluation, the China Consumers Association recommends that all APP operators, in accordance with the "Network Security Law", "Personal Information Protection Law" and other relevant laws, regulations and standards, carry out self-examination and rectification seriously, clearly indicate reasonable cancellation conditions, and provide convenient The logout path ensures the smooth logout of users' accounts, and at the same time sets up convenient automated recommended unsubscription methods, and continues to improve related user agreements and privacy policies.
China Consumers reminds consumers that after accepting the personal information terms or providing personal information to the operators, they should always pay attention to whether the operators’ personal information terms are modified, whether the operators have the ability to ensure the safety of personal information, and whether the operators exist Illegal handling of personal information, etc.
When consumers do not agree with operators to continue processing their personal information, they must actively exercise their right to "withdraw consent" and require operators to stop processing or delete their personal information in a timely manner.
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