China News Service, Beijing, December 10 (Gong Hongyu, Zuo Yuqing) After heated discussions by netizens, interviews with the Consumer Protection Committee, and naming by the China Consumers Association, a Canadian goose that sold tens of thousands of down jackets finally allowed mainland Chinese consumers 14 Returned in days!

　　On the evening of December 9, Canada Goose's official Weibo announced that, with the guidance and help of the Shanghai Consumer Protection Committee, the company has updated and optimized the Canada Goose's return and exchange service commitments in Mainland China.

　　According to the latest terms, consumers can purchase products in their offline specialty stores without wearing (except for try-on), not staining, washing or dry cleaning, and product labels and tags intact, free of charge within 14 days Replace the product of the same model once.

Canada Goose's latest return and exchange service announcement and terms

　　This clause changed the Canadian Goose's previous statement that the mainland offline store could not return the goods.

It is understood that not long ago, citizen Ms. Jia bought a down jacket with a wrong logo embroidered on it and a peculiar fabric in a “Canada Goose” store in Shanghai. Refusal to refund them on the grounds of payment.

　　Correspondingly, in Canada, the United States, the United Kingdom and other countries, Canadian goose allows consumers to return online and offline for 30 days.

Such a "dual standard" approach obviously cannot satisfy Chinese consumers.

　　"There is no special privilege for any brand." On December 2, when the China Consumers Association responded to the Canadian Goose return policy, it stated that it is the operator’s duty to protect the rights and interests of consumers. It should not only be reflected in marketing terms, agreements, promises, The statement should be implemented in specific actions to ensure the quality of products and services and properly handle consumer demands.

　　"If you say one thing and do another thing, you will always pretend to be a big name, be proud, show superiority, engage in double standards, play discrimination, be aloof, store bully customers, you will definitely lose the trust of consumers and be abandoned by the market." Association said.

Canada goose down jacket store.

Image source: CanadaGoose's official WeChat account

　　In the face of disputes, Canada Goose stated in the latest announcement that it will continue to strictly abide by Chinese laws and regulations while providing high-quality products and customer experience. “It will also continue to cooperate with the Shanghai Municipal Consumer Protection Commission. Under the framework of Chinese laws and regulations, Combining industry practices, explore more ways to improve consumer satisfaction".

　　Would you still buy the Canadian goose that "bow your head and admit your mistakes"?

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