“We just stopped accepting new orders, and did not stop production. In response to customer complaints about some dealers’ price increases, we also require dealers to deliver in an orderly manner in strict accordance with the contract price.” On December 7, Changan New Energy Technology Co., Ltd. ( (Hereinafter referred to as "Changan New Energy"), a relevant person told the CBN reporter.
Recently, complaints about delayed delivery of orders for Benben E-STAR under Changan New Energy and some dealers’ price increases for car sales have been fermented on some complaint platforms.
CBN reporters inquired about the car quality network, black cat complaints and other platforms and found that there were 84 complaints about Benben E-STAR in the car quality network in October and November this year; among the black cat complaints, the total number of complaints Twenty-three complaints about failure to deliver on time and disguised price increases by dealers were retrieved.
A user complained that he ordered the 2021 Changan Benben E-Star National Edition (slow charge) model on October 16 this year and paid a 3,000 yuan deposit. The dealer promised to pick up the car within 2 months.
On November 19 this year, the dealer phoned to inform that the car could not be picked up within the promised date, unless the price of 10,000 yuan was increased to order the newly launched colorful version of the car.
Another user complained that he ordered a Benben E-Star in October this year, and the contract signed with the dealer did not specify the specific time for picking up the car. Many inquiries were made on the grounds that the dealer did not have a car. He said that he would either pay 5,000 yuan for the upgrade service package, or wait forever.
“We originally made a production plan to switch between the new and old models, but the orders have surged in the last month, far exceeding our production plan, so the terminal cannot be supplied.” The above-mentioned person from Changan New Energy said. At present, the three models of Benben E-Star National Edition have stopped accepting new orders but are still in production. The current monthly production capacity is about 8,000 vehicles.
For customers that have already placed orders, the company plans to complete the production of all orders before March next year. After the production of these orders is completed, three models including the Benben E-Star National Edition Xinyi will be officially discontinued.
In response to user complaints about the increase of prices by some dealers, the above-mentioned person stated that Changan New Energy has issued the "Notice on Further Strengthening the Communication and Delivery of Orders for Benben E-Star Vehicles" to the dealers, clearly requesting all dealers The dealers will deliver the goods in an orderly manner according to the original order price and models, and cannot increase the price, which will strengthen the supervision of dealers.
Changan Benben E-Star users "cannot pick up the car" and the price increase of some dealers are just the tip of the iceberg under the market shortage of chips this year.
The reporter learned that the best-selling cars, including Toyota, BYD and other brands, have long delivery times and increased price sales. The price increase of some models has even reached tens of thousands of yuan.
Among them, the most rare are the Tank 300 and Tank 500 models of Great Wall Motors. On a second-hand platform, the highest order transfer price is more than 30,000 yuan.
The pick-up cycle of Tank 300 and Euler Good Cat is close to half a year.
"Basically, there is a price increase for the best-selling cars. It is not a problem of a certain dealer or a certain brand." An investor from a car dealer in Shanghai told reporters.
When the auto market data briefing meeting was held in November this year, the relevant person in charge of the Association also stated that due to the low inventory levels of dealers and the prolonged delivery cycle, terminal dealers took the opportunity to reclaim terminal preferential prices or increase the prices of derivatives. Seek higher returns.
According to the complaint statistics of the Car Quality Network in November, Great Wall Euler Good Cat ranked first, with 557 complaints. Typical complaints are that the chip configured on the vehicle does not match the publicity, and the audio-visual system malfunctions.
Among the top ten brands are Geely, BMW Brilliance, Chery, Dongfeng Nissan, FAW Toyota, BYD and other brands.
Among the above-mentioned brands, BYD has also been complained for "cannot pick up the car". The model is Song PLUS DM-i. The Shanghai BYD dealer told reporters that the pick-up cycle of Song PLUS DM-i is 5 months.
Brands such as Toyota, Lexus, BMW, Mercedes-Benz and Land Rover have increased their prices even higher.
A consumer in Shanghai ordered a Lexus ES 200 last month and was asked to install an extra 15,000 yuan.
In addition, the price increase for BMW's imported 4 Series convertible and Land Rover Defender is usually around 40,000 to 50,000 yuan.
A Toyota dealer in Beijing was exposed to self-printing of a promotional leaflet for the Sina model, and revised the manufacturer's guide price from RMB 309,800 to RMB 405,800 to RMB 379,800 to RMB 475,800, and the price was increased by RMB 70,000.
Some best-selling models have even spawned a black trading chain of reselling orders.
On Xianyu, transaction information for the transfer of tank 500 orders continues to appear, and the price of the transfer order ranges from 1,000 yuan to tens of thousands of yuan.
Among them, a user with an order of more than 6000 transferred at a price of 8,000 yuan, and another user with an order of less than 10,000 transferred at a price of 10,000 yuan.
And a user with a co-creation official quota even gave a transfer price of up to 20,000 yuan.
Recently, the Great Wall Motor Tank 300 Cyber Edition will soon start mass production and delivery, and the transaction information on the transfer of the tank 300 Cyber Edition orders also appeared on Xianyu, and the highest price reached 32,000 yuan.
In response to the order reselling situation, Great Wall Motors tank brand issued the "Announcement on Abnormal Orders for Tank 500" at the end of November, stating that the effective number of tank 500 orders has been 26,000 since the pre-sale. However, through the investigation of the online reselling order phenomenon, the order was found There are more than 200 cases of suspected multiple orders placed in the system.
"Starting from November 28, new orders for Tank 500, orders that do not match the actual consignee, and cannot prove that they are immediate family members or the license lease relationship in cities with limited licenses will be deemed invalid orders." Great Wall Motors said .
It is worth noting that there are more complaints from independent brands than joint venture brands regarding the issue of dealers selling cars at increased prices. The general manager of a Shanghai car 4S shop believes that this shows that joint venture brand users are relatively insensitive to dealers’ price increases.
“Honda CR-V, Toyota Highlander, and Alpha have been selling at a price increase for many years. Land Rover’s Aurora’s price increase once exceeded 200,000 yuan before domestic production. This year’s chip shortage has exacerbated the imbalance between supply and demand and stimulated More dealers call back preferential efforts or charge decoration fees to earn more profits.” The general manager said.
In response to car dealers selling cars at increased prices, You Yunting, a senior partner of Shanghai Dabang Law Firm, told reporters that in accordance with the "Price Law" and the administrative penalties for price violations, car dealers should sell cars at the marked price, if the price is clearly marked It is suspected of breaking the law if it charges fees outside or sells products at prices that are not clearly marked. The "Auto Sales Management Measures" promulgated by the Ministry of Commerce also has similar provisions.
However, if the dealer prints the price of the vehicle in the form of a leaflet and provides it to consumers, the price increase is not illegal.
Because the car is not a government-priced product, the manufacturer’s guide price is not the final price.
If car dealers have some false propaganda behaviors in the sales process, such as hoarding sources of goods, deliberately not selling, artificially manufacturing market tensions, etc., if these behaviors are collected, the competent authority can impose administrative penalties on them, and consumers can also follow suit. The Consumer Protection Law advocated false propaganda and demanded compensation for losses.
"However, in the face of these behaviors, it is difficult for individual consumers to defend their rights. We still have to rely on public relief, that is, several relevant government departments (including the Price Bureau and the Administration for Industry and Commerce) will investigate and deal with them. "You Yunting said.
Author: Tang Liuyang