Sino-Singapore Jingwei, December 1st. On December 1, Canada Goose issued a statement on the return and exchange policy in Mainland China, stating that

all products sold in specialty stores in Mainland China can be returned and refunded

under the circumstance of compliance with relevant laws and regulations

.

Canadian Goose Statement

  According to media reports, on October 27, Ms. Jia from Shanghai bought a 9512M down jacket at the LG1-58 "Canada Goose" specialty store on the basement level of the IFC Mall at a price of 11,400 yuan.

Ms. Jia said that after returning home, she found that the logo of her clothes was embroidered wrong, and an extra arc was embroidered at the center of the sun.

Ms. Jia said that when buying clothes, she was asked to sign a "replacement clause". The clause stated that unless otherwise stipulated by relevant laws, all products sold in specialty stores in mainland China cannot be returned.

  Regarding the non-refundable issue, the media called Canada Goose’s Beijing Sanlitun store and Chongqing IFS pop-up store. The store staff stated that all products sold in specialty stores in mainland China are non-returnable as a general term in China, and products sold in normal physical stores cannot be returned. , Because the customer sees the physical purchase.

  Netizens criticized the fact that Canadian goose stores cannot be returned or exchanged.

CCTV commented that when down jackets have quality problems, the first thing the brand has to do is to actively communicate with consumers and come up with sincerity and solutions to solve the problem, so as to regain the trust of consumers.

Now, Chinese domestic brand down jackets have long used quality and design to "sail to sea".

If the "Canada Goose" is still lost in self reverie and does not want to make progress, then all that is left is "Goose Feather in One Place"!

  On the morning of the 1st, @CanadaGoose Canada Goose issued a statement on the return and exchange policy in Mainland China, stating that Canada Goose strictly abides by Chinese laws and regulations and implements the return and exchange policy, and spares no effort to protect the rights and interests of consumers.

The meaning of Article 1 in the "Replacement Terms" of Canada Goose Specialty Stores in Mainland China is: All products sold in specialty stores in Mainland China can be returned and refunded if the relevant laws and regulations are complied with.

Article 7 further clearly stated that the replacement clause "does not affect the rights enjoyed by customers in accordance with relevant laws."

  The statement also stated that quality is of utmost importance to Canada Goose and its customers.

Before delivery, each product sold in the specialty store is subject to quality inspection by professionally trained sales personnel, and needs to be confirmed by customers on-site.

After the product is delivered, if there is a quality problem, and it meets the Canada Goose warranty policy, you can also enjoy life-long material and workmanship warranty services.

  What do you think of the emergency declaration for Canada Goose?

  (Zhongxin Jingwei APP)

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