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is estimated that there are 2.2 million workers this year through platforms that broker various services. This is 8.5% of the total number of employed people, an increase of nearly 400,000 from the previous year. In particular, the number of workers assigned and evaluated by platforms, such as delivery drivers, tripled last year, but the working environment was still poor.



Reporter Hyung-woo Hyung.



<Reporter>



Delivery worker A, who worked through a delivery agency for three years, was blocked from accessing the app overnight.



[Mr A/Delivery worker: I did nothing wrong and I didn't make any mistakes, but I suddenly blocked the app and made it impossible to work.]



I contacted the company, but they didn't tell me why it was blocked, and they didn't release access to the app again.



I was effectively fired without any notice, and there is no place to complain because I am not protected by law.



Platform workers, such as delivery and delivery workers, who allocate work through platform companies' algorithms are increasing rapidly through COVID-19, but their work environment improvement is not keeping up with this pace.



A third of those who work through the platform do not have any contracts with them.



Even if they sign a contract, 47% said that the platform company unilaterally decides the contents and notifies them.



As a result, there are cases in which difficulties such as not receiving adequate remuneration or having to bear costs and damages unreasonably occur, but only about half of platform companies arbitrate or mediate.



[Park Jung-hoon / Rider Union Chairman: It is common for (platform companies) not to write contracts.

People who do not know what industrial accidents are or how to handle taxes, start up businesses and start a business (it is happening.)]



A bill to protect workers by writing a standard contract to a platform company and obligating them to notify them before changing or canceling the contract This was proposed in March, but is pending in the standing committee.



(Video coverage: Kim Gyun-jong, video editing: Park Jin-hoon)