<Anchor>
Jin Air said that the suspension of passenger service was due to a problem in the German data center. Because the overseas server was a problem, there was no way to deal with it in Korea, so the recovery had to be delayed.
This content was covered by reporter Kim Ki-tae.
<Reporter>
Jin Air's passenger service system has been operated since 2017 by a global company called IBS.
There was a problem with the German server of IBS, which has servers all over the world, and the only domestic airline linked to this server was Jin Air.
There was a problem with ticketing and procedures, causing great confusion to the extent that flight departures were delayed one after another.
Korean Air, the parent company of Jin Air, avoided an accident this time by entrusting the system operation to an overseas company other than IBS.
However, most domestic airlines entrust the operation of passenger service systems to global software companies.
This is the reason that it is possible to catch two rabbits, stable operation, cost reduction, and stable operation because it requires huge investments such as professional manpower and security facilities to develop the system and operate the server directly.
An airline official said, "It is more reliable to entrust it to a professional global company," but "there is an inherent risk that overseas servers may stop."
Experts point out that you need a minimal backup system in case of an accident.
[Jung Yun-sik/Professor of Aviation Administration, Catholic Kwandong University: Backup systems and subsystems need to be strengthened, and there is a need to keep data about incoming and outgoing
domestic flights
.]
It seems that the government needs to check the situation and whether countermeasures are in place.
(Video coverage: Kim Hyun-sang, Kim Yong-woo, video editing: Lee Hong-myeong)
▶ Delays and cancellations one after another due to computer problems…
10,000 people schedule twisted