In an achievement that enhances its global leadership

Dubai achieves 98% of its paperless strategy targets

  • During a ceremony for granting government agencies a "100% paperless stamp".

    From the source

  • Hamad Al-Mansoori: "Dubai is taking an important step in its path towards digitizing life with all its elements."


Dubai Digital announced that the "Dubai Paperless Strategy" has achieved 98.86% of its targets in the field of digitizing major transactions at the internal and external levels, for 43 government agencies participating in the strategy within the Emirate of Dubai, noting that these entities provide more than 1,800 digital services. While its main operations exceed 10 thousand and 500 operations.

This achievement comes as a translation of the strategic objectives of the Government of Dubai in making it a leading digital capital in the world, in an effort to enhance government efficiency, ensure optimal use of resources through digitization and regulation of operations and services provided to individuals and businesses, and raise the level of customer happiness.

Integration in government work, which is a fundamental pillar in the digital transformation process, has achieved a qualitative leap with the success of the authorities in automating the main processes and services directed to the public, and eliminating more than 331 million papers that were used to complete transactions, as well as saving more than 1.3 billion dirhams, in addition to To more than 14 million hours at the governmental level, which reflects positively on the environment, and protects more than 39,000 trees that were used to make paper.

This came during the press conference organized by Dubai Digital as part of its platform at GITEX Global 2021, during which it celebrated the government agencies that implemented the "Dubai Strategy for Paperless Transactions" by 100%, which was granted a "100% paperless stamp".

Dubai Digital, in addition to the first four entities (Dubai Electricity and Water Authority, Dubai Municipality, Dubai Statistics Center, and Dubai Sports Council), which received the “100% paperless” stamp last March, honored about 19 new government entities that joined the list of entities that applied Dubai strategy for 100% paperless transactions, which are: The General Secretariat of the Executive Council - Dubai, The General Directorate of Residency and Foreigners Affairs - Dubai, Dubai Health Authority, Roads and Transport Authority, Dubai Police General Command, Land and Property Department, Aviation Engineering Projects Corporation, Legal Affairs Department Government of Dubai, Security Industry Regulatory Agency, Department of Islamic Affairs and Charitable Activities, Dubai Culture and Arts Authority, Department of Tourism and Commerce Marketing - Dubai, Dubai Government Human Resources Department, Knowledge and Human Development Authority, Dubai Future Foundation, Supreme Legislation Committee, Specialized Communications Corporation - Nida Al Jalila Center for Child Culture, Financial Supervisory Authority.

Hamad Al-Mansoori, Director General of the Dubai Digital Authority, said that Dubai is taking a new and important step in its journey towards digitizing life with all its elements, supported by an insightful vision of its leadership, which has set before it a clear goal, which is to transform Dubai into a fully digital government by December 2021, so that all Its transactions are paperless.

The government of Dubai, through successive stations and successive achievements, has proven that it is confidently moving towards achieving its goals as a world leader in the field of digital governments, while achieving high levels of customer happiness, by meeting their expectations and needs in obtaining smooth, comprehensive and proactive services.

Dubai today offers the world a unique model, based on shortening time and achieving high achievements, while maintaining a clean and sustainable environment.

The Dubai Paperless Strategy will support the process of enriching the city's experience for all, by facilitating and simplifying government transactions.

It will also contribute to stopping the exchange of papers with dealers, or between employees themselves in the Dubai government, and will work on designing experiments to become completely paperless, and to be available on the "Dubai Now" application, which includes the city's most important services in 12 main categories.

The “Dubai Paperless Strategy” is scheduled to be implemented in all government agencies in Dubai on December 12, 2021, in order to digitize the main government services, and provide them all on one platform, which is the “Dubai Now” application.

The strategy focuses on enhancing and improving internal services and processes, through digitization, getting rid of unnecessary documents, and increasing the use of shared services between the entities provided by Dubai Digital.

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