Economic Daily, Beijing, September 24 (Reporter Han Bingzhi) On September 24, the 33rd meeting of the Standing Committee of the 15th Beijing Municipal People’s Congress deliberated and passed the "Regulations on the Work of Receiving Litigation in Beijing", starting from the date of promulgation Implement.
This is the first local regulation in China that regulates the work done immediately upon receipt of a lawsuit.
According to reports, there are 5 chapters and 38 articles in the Regulations, which mainly stipulate the functional positioning and system connotation of the immediate action, the working system, the working process and the working mechanism.
The “on-the-spot work” mentioned in the Regulations refers to the rapid response, efficient handling, timely feedback and active governance of requests from natural persons, legal persons, or other organizations that involve consultations, help, complaints, reports, and suggestions in the administrative area. The mechanism of serving the people.
The Regulations have implemented a full chain of system specifications from receiving litigation to active governance, including comprehensive receipt of litigation, classified disposal, precise dispatch of orders, time-limited processing, and active governance.
In addition, the regulations also set forth requirements for the establishment of a sound evaluation system in terms of evaluation principles and content, full-process evaluation, etc., and provide for evaluation incentives, strengthening of "whistle-blowing and registration" double evaluations, establishment of an open work system when responding to litigation, and supervision and supervision measures. , And clarify the legal responsibilities of the undertaking units and personnel.
In order to ensure the effective development of related work upon receipt of complaints, the regulations stipulate corresponding working mechanisms, including the coordination and handling mechanism of complaints, the first-receiving responsibility system, the working mechanism of “street and rural whistle blowing, department registration”, hierarchical coordination mechanism, and the Beijing-Tianjin-Hebei linkage mechanism Wait.
The regulations clearly state that if the citizens’ hotline service agencies can respond to consultation requests immediately, they must respond immediately; if they cannot respond immediately, send orders to the district people’s government, municipal and district government departments, sub-district offices, and township people’s governments, laws and regulations Authorized organizations with the function of managing public affairs, enterprises and institutions undertaking the functions of public service, etc. respond to the petitioners.