It turned out that a former employee who has jurisdiction over a store at Softbank had signed a fraudulent mobile phone contract by impersonating another person.
The Ministry of Internal Affairs and Communications has issued a corrective order to the company to ensure thorough identity verification in accordance with the law.
According to Softbank, from March to September, a former employee who controls the store impersonated another person and signed 39 fraudulent mobile phone contracts.
Inquiries about the fact that an unfamiliar contract was made were sent to the call center, and this situation was discovered, so there were cases where four contracts were made in the name of one person.
According to a company investigation, a former employee said that a person who seems to be a broker was approached by a fraudulent contract and obtained the driver's license etc. used when making the contract from that person.
For this reason, the Ministry of Internal Affairs and Communications issued a corrective order to SoftBank on the 10th, requesting thorough identity verification based on the law.
SOFTBANK commented, "We will take the order seriously and strive to prevent recurrence by strengthening the identity verification system, conducting compliance education, and training."