As the use of <Anchor>



delivery apps is rapidly increasing, a large part of the sales from restaurants is taking place. At first, these platform companies made a contract saying that they would lower the commission, and later, the store owners are complaining that they unilaterally raise the commission.



Reporter Hyung-woo Jeon covered the reality of self-employed people who are dependent on the platform, even though it is unfair, but there is no sharp way.



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Mr. A, who has been running a restaurant in Mapo, Seoul for 4 years, signed a contract with Coupang Eats, a delivery app company, in August 2019.



After signing up, I believed in the explanation that I had to pay 10% of the sales amount for free delivery for two months, and only 20% after that.



It was about the basic fee and up to 18% of the card fee, plus a delivery fee of 6,000 won.



The fee, which was 3,180 won when selling one serving for 15,000 won in the past, has risen to 8,989 won including the delivery fee in the changed contract.



[Mr. A/Restaurant management: When I asked if the commission was 20%, they said it had to be changed. You just have to follow it unconditionally.]



Mr. A applied for an injunction to the court to keep the existing contract, but it was rejected.



It seems that the commission rate set in the seller's favor to expand the market share in the early stage of the business has been realized, and the reason is that if the commission is borne, other companies can be used.



However, Mr. A is in a situation where it is difficult to use other delivery platforms because most of his regulars are already ordering through Coupang Eats.



Mr. A eventually accepted the contract at the increased commission rate.



[Mr. A/Restaurant Management: If Coupang changes the fee at any time, we have no choice but to follow it.]



Mr. B, who runs Sundaek Soup, signed a 6-month contract with Coupang Eats, but the fee was paid in 4 months. It was presented on the basis of the contract.



[Mr. B/Restaurant Operation: You have to change it with this fee, or it will be canceled if you do not change it. Even though it has been less than 6 months since I was first informed, I did not want to change it, but I forced it.]



Coupang Eats is in the position of taking action according to the terms and conditions and contract legally concluded with the consent of each

store

owner.



[Bang Ki-hong / Standing Chairman of the Federation of Small and Medium Business Entrepreneurs: Their behavior (Coupang) is indiscriminately abusing alleyways and the self-employed market without any restrictions or restrictions.]



After gathering subscribers to increase market dominance, pay commissions As criticism grows against the behavior of platform companies that make profits by posting, the party is considering introducing regulations.



(Video coverage: Oh Young-chun, Video editing: Lee So-young)