Many courier companies announced the increase in delivery fees
From September 1st, the price increase of the whole network distribution fee by 1 cent may be transmitted to the terminal price
The courier brother, who is busy on the streets and alleys every day, will usher in a "salary increase."
As of now, the reporter has been informed that starting from September 1st, the distribution fee of Zhongtong, Shentong, YTO, Yunda, Best and Extreme Rabbit will be increased by 0.1 yuan per ticket to "subsidy" the income of couriers.
So far, six express delivery companies, namely Zhongtong, YTO, Shentong, Best, Yunda, and Jitu, with the market share in the forefront, have clearly stated their entire online dispatch fees.
Calculating based on the average daily delivery of 200 pieces by the courier, it is expected to increase the income of the courier by about 500 yuan per month.
It is worth noting that the courier boy who travels every day is not only physically tired, but also heart-tired, and he will be deducted for any negligence.
In addition, bad reviews, malicious complaints and even penalties and deductions have become the root causes of the difficulty for the takeaway boy to get out of the "delivery dilemma".
By Zhang Lu and Wen Jing, all media reporters of Guangzhou Daily
The courier brother will usher in a "salary increase" of hundreds of yuan
The increase in the end delivery fee was led by Zhongtong, followed by courier companies such as Yuantong, Shentong, Best, Yunda, and Jitu.
In order to ensure that this increase in the delivery fee can directly enter the hands of the courier, ZTO stipulates that the increased delivery fee will be directly sent to the delivery clerk's Palm. .
Shentong Express stated that in the case of an increase in the dispatch fee, the outlets must strictly implement the policy and benefit the courier without any discount.
The headquarters of Jitu Express will set up an inspection team for the implementation of the rights and interests of couriers, publish the contact information for inspection and reporting on the network, sort out the assessment items of the couriers and the penalty amount standards, and finally increase the delivery income of the couriers.
A number of express delivery companies stated that this increase in delivery fees is in response to the "Opinions on Doing a Good Job in the Protection of the Legal Rights and Interests of the Courier Group" formulated by the seven departments and to implement the specific deployment of the State Post Bureau on the protection of the rights and interests of the couriers. Maintain and protect the legitimate rights and interests of couriers.
The reporter learned from the person in charge of a courier outlet that a skilled courier can deliver about 200 orders a day, and a novice can deliver about 100 orders a day. According to this calculation, the increase in the delivery fee can bring the courier 300 yuan to 600 per month. Yuan of additional income.
Follow-up express company profit pressure attracts attention
Do not deliver goods to your door, do not call to notify... the quality of express delivery services has been criticized.
The industry generally believes that one of the reasons for the poor end-of-express delivery service is the long-standing price war in the industry.
Zhao Xiaomin, deputy director of the Post and Express Special Committee of the Shanghai Transportation Commission and an expert in the express delivery industry, said that long-term price wars have brought a vicious circle, which has damaged consumers and couriers.
"Price wars will inevitably bring about fluctuations in express delivery outlets, which means that the end of express delivery is unstable. The direct response is the decline in the income of couriers and the decline in service quality, and ultimately the loss of users." Zhao Xiaomin said.
According to the July data released by the express delivery company, the price war in the express delivery industry has slowed down.
So, will the price of express delivery follow up?
Will the quality of courier service get better?
The current round of increase in distribution fees can directly increase the enthusiasm of franchise outlets and couriers, and is vital to network stability.
Zhao Xiaomin emphasized that this round of increase in delivery fees means a stronger indicator and needs to continue to pay attention, such as whether the transfer fees of various express companies will increase, whether the price of face-to-face orders will increase, and ultimately whether the price of express delivery will increase.
Increasing the delivery fee may only be the first step. The subsequent increase in costs in other links will bring certain profit pressures to the express company, and alleviating these pressures may lead to an increase in express prices.
Insiders say frankly that a series of problems at the end of express delivery that users are concerned about will not be solved at once. At present, the strength of 0.1 yuan is not very large.
Market Concern 1:
Couriers who are unfamiliar with business are fined one or two thousand yuan per month as the norm
Many courier companies have increased their dispatch fees in order to increase the income of couriers. What is the current working situation of the courier brother?
The reporter learned that the courier brother is not only physically tired, but also heart-tired, and that money will be deducted for any negligence.
“The courier who did a good job was fined at least two to three hundred yuan a month, and it is normal for those who are not skilled in business to be fined one to two thousand yuan a month.” Mr. Huang, the person in charge of a franchise courier branch in Guangzhou Jinshazhou, revealed that express delivery The staff delivers about 300 pieces every day, and one piece earns 1 yuan.
If you are complained about a single order, you will be fined at least 50 yuan. If you are complained by customers multiple times, you may be fined 200 to 300 yuan for a single order.
There are nearly 120 employees in the outlets managed by Mr. Huang, and there are over 50 couriers, and the couriers who do a good job are 7000~8000 yuan per month.
He said that as long as customers complain, the courier brother will have to be fined.
The main reason for the fine was that the customer did not sign and receive it. The headquarters has set a sign-off rate of 98% before 12 o'clock in the evening every night. The sign-off rate is also refined into five time periods. As long as one time period is not reached, it will be required. Fine.
In addition to the service quality assessment, cargo compensation is also a headache for the courier.
If you are complained, you will not only have to pay compensation but also accept a fine from the company.
Market Concern 2:
Negative reviews, late deductions and penalties have become a "dilemma" for the takeaway brother
A topic of "Takeaway delivery service overtime cuts the orderer" hit the Internet hot search a few days ago.
According to media reports, a Shenzhen consumer, Mr. Li, ordered takeout on the Ele.me platform on August 9. He asked the delivery staff because of the delivery delay, but the delivery staff did not respond well. Then the public gave feedback on the delivery platform.
Mr. Li said that eight or nine minutes after talking to the platform, he was slashed with a knife by the deliveryman who was delayed in delivering the meal. At present, the deliveryman has been under criminal detention by the police.
Ele.me responded to the reporter and said that he sincerely apologized for the harm caused to Mr. Li, and was willing to bear Mr. Li’s treatment costs and other economic losses, and tried his best to meet Mr. Li’s reasonable claims.
Regarding the safety precautions during the delivery of meals by the platform riders, the platform has begun to transform the emergency incident handling process to improve the protection of consumer safety and emergency response. Ele.me said that the case is being handled by the police and the specific details are not Convenient to disclose.
The takeaway boy is struggling to complete the order.
Some citizens reported to reporters that recently they heard some takeaway guys complain that a lot of money will be deducted for being late. Not only are the takeaway guys anxious, but the customers are also anxious.
Industry observers pointed out that bad reviews, malicious complaints and even penalties and deductions have become the root causes of the difficulty for the takeaway brother to get out of the "delivery dilemma."
Regardless of whether it is for the platform or the takeaway delivery staff, the supervision and supervision of the relevant regulatory authorities are required, and a series of industry norms are issued to better guide the further standardization of platform management, so as to make the takeaway rider platform standard system more perfect.