"Pet consignment, spend a lot of money but it depends on luck"
"If the chaos in the pet consignment industry cannot be changed, then we call on everyone not to choose pet consignment." Recently, many cute pet big V issued the above appeals in response to the "Golden Retriever Siri consignment death" incident.
The chaos in the pet consignment market has also aroused consumers' attention.
The charges are not cheap
With the increasing number of pet families, there are more and more pet-related needs.
According to data from Tianyan Check, there are currently more than 460 pet consignment-related companies in China.
Among them, nearly 90% of enterprises registered within 5 years.
In the past five years, the annual registration volume of pet consignment-related companies in my country has shown an overall upward trend, and the annual growth rate has remained above 36%.
Beijing citizen Ms. Li often uses the pet consignment service. “I have been going to the airport for consignment in the past few years. It’s too much trouble. Now it’s much more convenient to find a consignment company agent.” Ms. Li’s family often takes pets to travel by plane. Prepare documents before departure. When pets are delivered to the airline, the cabin must be booked in advance.
Once I went to Sanya to celebrate the Spring Festival, Ms. Li's family got up early to go to the airport for two consecutive days to complete the pet consignment.
“Pet consignment for private companies is much more convenient, and the dog will be picked up at home, which saves a lot of things for the owner." And according to her, pet consignment for private companies can communicate with the owner at any time.
When consulting related services on an e-commerce platform, the reporter found that business advertisements generally declared "full care", "reporting itinerary with irregular video and pictures" and so on.
Mr. Liu, the owner of a pet shop in Xinyang City, Henan Province, also often needs pet consignment services. Unlike Ms. Li, Mr. Liu will choose to consign more by land, contact a bus driver who is familiar with him, put pets in cages, and prepare drinking water.
Generally speaking, it can be sent to the destination on the same day.
"It takes only one day from Henan to Beijing. Send the purchaser the license plate number and the driver's mobile phone number, and then you can receive it at the designated place after contact." Mr. Liu has been delivering goods like this for many years. Private enterprise orders are much cheaper.
It is understood that an ordinary rural cat weighing about 10 kg needs 900 yuan to be consigned from Beijing to Chengdu.
The price of different pet consignment methods is different. The main reference factors are pet species, weight, and destination. The price of precious species will be more expensive.
According to employees of related companies: "900 yuan includes air transportation fees, flight boxes, door-to-door pets, off-site ground service fees, and aerobic cabin fees."
Because of the high price per customer, merchants often recommend air consignment to pet owners on e-commerce platforms.
The main reason for the death of the golden retriever Siri mentioned earlier was that merchants changed air consignment to land consignment.
"The difference between air and land transportation is at least thousands of yuan." Mr. Liu told reporters that privately changing air transportation to land transportation is a common profit-making behavior for merchants. More."
No qualification
Statistics show that from 2014 to 2020, the pet consignment market has grown from 21.25 billion yuan to 54.85 billion yuan.
Experts predict that it may exceed 82.9 billion yuan by 2023.
Merchants have sensed the huge dividends behind the pet consignment market, but contrary to it, the industry has not formed a healthy development.
The reporter's investigation found that most pet consignment companies on e-commerce platforms claim to be "agent companies cooperating with airports" or "agents under airlines". The page introduction does not include the company's business license and related introductions, even on the corporate inquiry platform. Enter the name of the shipping company displayed in some stores, and it is difficult to find company details and qualifications.
Mr. Yang, who lives in Shanghai, told reporters that the merchant did not show relevant qualifications when consulting on the e-commerce platform, and his own judgment of the shipping company was only based on consumer evaluation.
“I think a company’s evaluation is pretty good. After communicating, I chose land transportation and paid the deposit on the platform.” After the Golden Retriever Siri incident, Mr. Yang had lingering fears. Fortunately, there were no accidents when consigning pets at the time, but then he also expressed concern and needed more. When consigning services, how should consumers judge the company’s qualifications?
This is also a concern for most pet owners.
According to media reports, many domestic pet consignment companies, such as Lotto (Dalian) Transport Agency Co., Ltd., Youchong Express, and many other pet consignment companies, include general cargo road transportation, general cargo warehousing and domestic freight forwarding.
Common pet transportation companies in the market, such as Pet Bida, Helping Pets, Pets Traveling, Traveling with Pets, Comfortable Pet Express, Bus Pets, Flying Dogs, etc., are all registered as Computer Information Technology Companies, Information Technology Co., Ltd., and Information Technology Co., Ltd., Network Technology Co., Ltd., etc.
Rufeifeigou is a brand of Chengdu Flyinggou Network Technology Co., Ltd., and its business scope is "software development; information system integration services; information technology consulting services; freight forwarding".
According to the relevant staff of the Huadong Traffic Management Office of the Transportation Bureau of Huadu District, Guangzhou, the Guangzhou Bangbang freight company that carries the golden retriever Siri has an industrial and commercial operation license, but it has not been filed with the transportation department. It is a freight forwarder and is actually not relevant. Transportation qualification.
In response to the qualifications and procedures required for the pet consignment business, the current traffic management departments in Beijing, Dalian, Hangzhou, Nanjing and other places have stated that there are no separate pet consignment regulations in laws and regulations, and pet consignment does not require special qualifications.
No contract
In addition, when consumers place an order with a shipping company, almost no formal contract has been signed with the shipping company.
An employee of a pet consignment center near the Capital International Airport also stated that there is no contractual agreement for consigning pets, and there is only an electronic waybill.
"The customer will be asked to fill out a consignment form when they come to the door, but that is for collecting information. After completing the procedures, you can check the order number on the airline's official website, which is considered proof." On a second-hand idle platform, a merchant Means "no need to sign a contract."
After repeated inquiries, the merchant said that it could have an electronic contract.
On the other hand, offline companies and merchants indicated that they would not sign contracts with users, and online merchants also formulated certain “dominant” avoidance clauses.
However, if the pets are really killed, lost, sick and other accidents in the consignment, the process of protecting the rights of users is also very difficult.
After communicating with the merchant on the platform, Mr. Yang added a WeChat account provided by the merchant to maintain communication.
During the period, the merchant informed Mr. Yang about shipping risks, insurance purchases, etc., but it was only confirmed on WeChat, and no formal contract was sent.
Mr. Yang reluctantly said: "Pet consignment costs a lot of money, but it depends on luck. This industry really needs to be strictly controlled by relevant departments."
Reporter: Xu Xiao