"Can the hotel room card be replaced by others?"
The small hotel room card is related to the "big problem" of safety, how can it fail to prevent it?
In the recent hot news incidents such as "Ali female employees were violated", the safety of staying in hotels has received attention again.
"Can the hotel room card be reissued by others?" "Are there any loopholes in the hotel room card processing system?" etc. have become the focus of discussion.
Relevant hotel practitioners and experts told reporters that in addition to strictly formulating card-issuing procedures in accordance with relevant laws and regulations, the hotel also needs to strengthen employees’ awareness of safety responsibilities and eliminate “human defense” loopholes.
"Don't you even have to show your ID card?"
"Once I left my room card in the room and couldn't remember the room number for a while. After telling the front desk clerk, she only confirmed my name and phone number, and quickly issued another room card for me." August On the 18th, Ms. Liu, a citizen of Beijing, introduced to reporters her experience and worries while staying at a chain hotel in Beijing, "Doesn't you even need to show your ID card?"
The reporter found that many guests have had similar experiences when they checked into the hotel.
And this seemingly "convenient" card replenishment process actually hides a lot of security risks.
This means that criminals can obtain the "key" to open the guest room door through some means after knowing part of the information of the guest.
Previously, some self-media video bloggers conducted security assessments in many hotels on the process of hotel visitors applying for room cards.
In the video, the blogger requested to enter the guest room of a hotel in Shanghai as a strange visitor.
The front desk staff only passed the mobile phone passed by the visitor, confirmed the last 4 digits of the ID number with the guest at the end of the phone, and then processed the room card for the visitor.
In fact, the visitor’s call was not made to the guest himself, but to a third person who knew the guest’s ID card information.
Many industry insiders said that with regard to relevant regulations on hotel room card management, each hotel will have a clear and standardized process.
If the person needs to reissue the room card, the front desk staff can open the door for the guest after confirming that the guest’s name, ID number, mobile phone number and other information and registration information are correct.
If there is a foreigner who wants to visit or apply for a second room card to enter the guest’s room, the guest’s consent must be obtained. The guest is usually required to present his ID card to the front desk to confirm, and the hotel must also check the identity of the visitor. Register.
"According to the "Administrative Measures on Public Security in the Hotel Industry", hotels must register to receive guests and check their identity documents when registering. In addition, in some local regulations for the implementation of public security management in the hotel industry, it is also clear that the guards on duty in the hotel should control the access Personnel situation, when necessary, visitors can be required to show their identity documents or inquire about their names and room numbers." Liu Jing, a lawyer from Shaanxi Xuegao Law Firm, told reporters that in general, hotels have stricter rooms. Card management and visitor registration system.
If a staff member applies for a room card to another person without authorization and violates the law and causes loss to the guest, he shall bear the corresponding legal responsibility.
The "civil air defense" link is lost
The reporter combed through some incidents related to hotel room cards that were exposed by the media and found that this often originated from the fall of the "civil defense" link.
Some hotels have man-made omissions when operating the registration system, believing in so-called acquaintances to provide guests with room cards without the guest’s consent, etc., which are also important reasons for such security problems.
For example, in 2019, Ms. Huang checked into a hotel in Nanning, Guangxi, and the hotel issued a room card to her husband without her consent.
In this regard, the hotel said that at that time, the other party stated that he was the husband of Ms. Huang, and said a lot of good things to the hotel, so he gave him the room card.
In July 2020, when Ms. Yu checked into a hotel room in Xinfeng, Guangdong, three men suddenly opened the door with their room card and walked in... When checking out, the room was opened to other guests staying in.
In July 2021, after a couple checked into a hotel in Xuzhou, Jiangsu, a strange man opened the door with a room card and broke in.
The person in charge of the hotel said that this was because the front desk staff mistakenly registered the room that had just checked out and needed circuit repair as the room where the couple was staying, and notified the electrician to come for repairs, so the electrician took the universal room card provided by the front desk and opened it. Door.
In addition to the loopholes in the room card processing link, some consumers also told reporters that they have encountered a situation where the floor access control card swiping system is useless, no matter which floor card is swiped, any floor of the elevator can be lighted.
"Many hotels have standard procedures, mainly because they are not implemented carefully or their employees lack safety awareness, which has caused some security vulnerabilities." The manager of the security department of a five-star hotel in Sichuan told reporters that in order to strengthen the safety awareness of employees, They will conduct regular training and internal surprise inspections.
Safety is the foundation of hotel operations
“Safety is the basis of a hotel’s operation. Without the basic guarantee of safety, everything else is zero.” Ms. Li, the director of guest relations at Beijing Changfu Palace Hotel, told reporters that only the hotel’s safety management work can guarantee personnel and Security of property.
"Hotel safety is not only related to the profitability of hotel operations, but also social benefits, and even the impact on the entire industry."
In terms of guaranteeing hotel safety, Ms. Li, who has been in the business for many years, said that the hotel must first set up a special security department to develop a comprehensive safety management system.
"For example, provide corresponding training for security personnel and set up a regular and regular safety inspection system. In addition, this kind of safety training needs to be for all employees, and there is a corresponding reward and punishment mechanism."
Wei Xiang, a professor at the Institute of Financial and Economic Strategy of the Chinese Academy of Social Sciences, believes that hotels should abide by the protection of guest privacy as a very important industry code, and conduct industry self-discipline to form a consensus.
In addition to cooperating with the public security organs and epidemic prevention departments to perform related tasks, the hotel shall not disclose the guest's room number and other personal information to any institution or individual.
"Many hotels are now undergoing intelligent upgrades. This upgrade should not only be reflected in the convenience of guests, but also in improving the level of hotel security management. For example, you can consider installing smart locks associated with the guest registration system. "Zhang Yan, director of the Cultural Tourism Research Center of the Shaanxi Academy of Social Sciences, told reporters that using the power of science and technology to upgrade those relatively simple and outdated safety management methods can not only improve management efficiency, but also help avoid management loopholes caused by some human factors. .
In addition, when reviewing relevant news incidents, the reporter also found that in many negative incidents caused by security management loopholes, some hotels often resorted to “privately” settlements by compensating consumers for room fees because of reputation.
Relevant legal sources suggested that people who disrupt the hotel industry’s public security management should strengthen supervision and exposure, and severely crack down in accordance with the law, to eliminate the fluke psychology of those who violate the law and discipline, and increase the cost of violations.
Our reporter Qu Xinyue, our newspaper intern Zhao Ruoqing