A meeting of experts from the Ministry of Internal Affairs and Communications announced on the 12th that it should set an upper limit on penalties for canceling contracts for Internet connection services and mobile routers.
Regarding the penalty for cancellation during the contract period, it is already obligatory for 3 major mobile phone companies, Rakuten Mobile, and major cheap smartphone operators to be 1000 yen or less, but there are no restrictions on other operators. It has been pointed out that high penalties have led to the retention of users.
On the 12th, a meeting of experts from the Ministry of Internal Affairs and Communications summarized a draft report stating that contracts for Internet connection services, mobile routers, cheap smartphones, etc., which had not been capped so far, should also be capped. I did.
It is said that the maximum amount of money is appropriate for one month's service usage fee.
In addition, when a business operator makes a business call and tries to contract a service, it should be obliged to explain the contents in writing before the contract in order to prevent troubles.
The draft report is expected to be officially decided after public comments, and the Ministry of Internal Affairs and Communications will revise the ministerial ordinance and apply new rules next year. I will.