Urban services, the largest testing ground for artificial intelligence

　　——The 2021 World Artificial Intelligence Conference focuses on urban digital transformation


　　"Our goal is to have nothing difficult to do in Shanghai." On July 9, at the 2021 World Artificial Intelligence Conference International AI City Forum, Zhu Junwei, deputy director of the Shanghai Big Data Center, concluded his keynote speech with a firm tone What gave him the confidence is Shanghai's first implementation of the government service "One Internet Service" in the country in recent years, and the artificial intelligence technology that provides important technical support for this.

　　From July 8th to 10th, the 2021 World Artificial Intelligence Conference was held at the Shanghai World Expo Center.

With the theme of "Smart Connected World, All Wisdom Becomes a City", the conference held nearly 100 various forums and special events during the three-day conference period, focusing on artificial intelligence empowering the digital transformation of cities.

The best proving ground for artificial intelligence technology

　　At the opening ceremony of the World Intelligent Artificial Conference, Huawei's rotating chairman Hu Houkun shared a case with the audience.

Shanghai's citizen service hotline 12345 has introduced artificial intelligence technology in recent years, and the service response speed of the entire hotline has been significantly accelerated.

It used to take several minutes to send an order, but now it only takes a few seconds.

"During the epidemic last year, the 12345 hotline processed an average of more than 600,000 queries a month, which means that nearly 20 queries are processed every minute. It is completely unimaginable without such an increase in efficiency. Proactively predict the occurrence of some urban events, such as where the water pipes are at risk of bursting after the cold wave comes. You can make predictions in advance and let the city management department do some processing.” Hu Houkun said, 12345 hotline talks to every citizen Life is closely related. With the blessing of artificial intelligence, the intensity of urban services has increased, and the temperature of urban services has also increased.

　　According to Meng Qingguo, a professor at the School of Public Administration of Tsinghua University and the executive dean of the National Governance Institute of Tsinghua University, there is a huge potential demand for intelligent question answering. If 10% of the links can be replaced by question answering robots, it will be found that the workload is The savings are massive.

"Artificial intelligence technology has a very large space in the field of government services. If we can introduce it into the government like companies use question-and-answer robots, it will not only reduce the government's workload, but also make it more convenient for residents and enterprises to do things. ."

　　"In recent years, Shanghai has made full use of modern information technologies such as artificial intelligence in accordance with the requirements of scientific, refined, and intelligent urban management to speed up the exploration of new paths for the management of mega cities." said Rong Zhiqin, deputy director of the Shanghai Municipal Commission of Economy and Information Technology , The city is the largest application scenario, the best testing ground for artificial intelligence technology, and the best value realization place.

Really implement the concept of people's city to every small road

　　Starting on June 30 this year, the party’s century-old theme light show was opened to citizens on both sides of the Huangpu River. In five days, 3.4 million people visited both sides of the Huangpu River, and the peak passenger flow reached 117,000.

　　"What is this concept? In normal weather, the passenger flow of the Bund waterfront area is between 2,000 and 5,000. When there are some thematic activities, the passenger flow of the Huangpu River is usually between 20,000 and 50,000." At the AI ​​City Forum, Xu Huili, director of the Shanghai Urban Operation Management Center, said frankly that it is relying on the "one network management" of urban operation to pay attention to the passenger flow in the entire Binjiang area for 24 hours, supplemented by lighting dispatch, subway dispatch, power guarantee, and weather services. Weaving a network of urban safety operations together can withstand the test of the large passenger flow in such a short period of time and in such a small area.

"As another network of Shanghai's "Two Networks", the city runs one network through the back-end online and offline collaboration, through efficient handling of one thing, so that the citizens are insensitive to management, but the city’s good life and The comfort and peace of mind in the city are felt."

　　“While opening up the imagination space in the AI ​​city and bringing a lot of surprises, we must also pay attention to the safety of the city is related to the basic life safety and property safety of all people.” said Wu Zhiqiang, academician of the Chinese Academy of Engineering and professor of Tongji University, on the basis of keeping the bottom line. , Artificial intelligence can help the concept of People’s City really be implemented in every small alley, every small road, and every small corner in Shanghai.

Artificial intelligence breaks through the traditional governance model

　　Located at the border of Germany, France, and Switzerland, Basel is the largest industrial city in Switzerland.

There is currently the most dense urban measurement network in the world built there, continuously recording temperature and precipitation.

Today, about 180 climate sensors and 20 cities in Switzerland, Germany and France are measuring precipitation and temperature, sending the data hourly to the open government data platform of the Canton of Basel City.

At the AI ​​City Forum, a representative from Switzerland shared with the audience the case of "Cannot divide the boundaries of digitalization".

　　Tian Jun, deputy mayor of Quzhou City, Zhejiang Province, heard particularly the same feeling about the situation in Basel: “Quzhou and neighboring Jiangxi, Anhui, and Fujian have jointly built intelligent regions in four provinces and nine cities. We use data integration and data dividends. The release of data, the expansion of the value of data, and the exploration of making cities smarter under the geographical conditions of the four provinces, so that the people can feel the temperature of the city more.” Quzhou launched the construction of new smart cities in 2017, which is the most in Zhejiang Province The source of the one-time run, Quzhou's multi-place cooperation is also a frontier subject of digital governance.

　　Artificial intelligence empowers digital governance, not only to break geographical restrictions, but also to break through the past working methods between government commissions and offices.

"We have opened up the data collection platform between the various bureaus, commissions and offices through technical means. These are the cornerstones of our entire "Smart Fuzhou" construction. In addition, we have also issued quite a few regulations to regulate the various bureaus, commissions and offices. "Fuzhou Big Data Development Management Committee Party Secretary and Director Xue Bo said.

　　"In the process of urban construction, we have been thinking about the logic behind the use of AI to empower the construction of digital government?" Xu Huili was quite emotional, "We feel that the logic behind Shanghai's use of AI to empower the city's operation and management is that of People's City. Philosophy-'People's cities are built by people, and people's cities are for the people'. We hope that through the empowerment of AI, our modern governance can lead the future.

(Reporter Ren Peng and Cao Jijun)