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After using Samsung Electronics' latest wireless earphones, there are reports that the ear has become inflamed.

Samsung says there is no problem with the product, but if the customer wants it, it refunds it and pays for the hospital treatment.



Reporter Han Sang-woo reported.



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Office worker A bought Samsung's wireless earphones, the Galaxy Buds Pro, as soon as they were released in January of this year.



However, two months later, both ears became inflamed and yellow pus started to form.



[A seed / Galaxy buzz Pro users. (With paper) past two months four downed tickle more May chojjeum Is sleep not well enough to return home -



a weekday two, three hours of wear symptoms even though you have not even used the weekend simhaejyeo I went to the hospital and was diagnosed with otitis externa.




[Doctor: (In the ear) skin will peel off once.]



Mr. A is not the only Galaxy Buds Pro user complaining of the same symptoms.



Similar complaints have been posted on Samsung service centers and online bulletin boards.



In the end, Samsung refunds the product if the customer requests it and pays for the hospital treatment.



However, it is not a defect in the product itself.



Samsung said, "We have confirmed that it was not caused by a product abnormality, but we are taking compensation measures in consideration of customers."



He added that, due to the nature of the so-called 'kernel-type' earphones that are inserted deep into the ear, moisture in the ear can cause inflammation, and similar products such as Apple's AirPods had similar symptoms.



We have changed the design to completely block out external noise, but we cautioned you that this problem may occur after prolonged use.



[Lee Je-yeon / Otolaryngologist: It is also important to change the material of the contact tip itself, and if worn for a long time, moisture in the ear will become a problem, so take a break after wearing it… .]



It is known that Samsung has no plans to recall the product or launch a follow-up product yet.



(Video editing: Yoon Tae-ho, VJ: Jung Min-goo)