Teleworking is becoming established over time with a “hybrid” working mode - on site and remotely - in conditions which have improved since the start of the Covid crisis but which also present risks, according to a survey published on Monday .

This survey was carried out online from February 24 to April 24, 2021 with 2,864 respondents by the network of national and regional agencies for the improvement of working conditions (Anact-Aract) on the occasion of the 18th Quality week. of working life (QVT).

In 2021, as in 2020, employees want to maintain a high level of teleworking: more than 3 days a week for 36% of respondents, up to 1 or 2 days for 56%, according to the survey.

"Hybrid work takes hold over time and organizations have every interest in continuing to test, evaluate and adjust the appropriate collective operating methods (meeting frequencies and formats, forms of activity monitoring, number of days on site and remotely…) ”, underlines the network which speaks of“ new challenge ”.

A success for a majority of employees ... but risks to be apprehended

After a year of massive teleworking, interspersed with periods of confinement, nearly three-quarters of respondents believe they have an adapted material environment (72% compared to 67% in 2020) and adequate digital tools (95% compared to 87% in 2020 ) but only 20% show that the company has taken over the additional costs associated with this mode of organization. 49% of respondents say that their activities have been adapted or redefined compared to 77% in 2020 and 77% also consider themselves able to carry out all of their activity remotely (compared to 61% a year ago).

But field observations show that while collective and individual learning has progressed - use of tools, cooperation, organization of time - collective operations have been “affected” by remote work which also presents “health risks”, underlines the network. For 37% of respondents (17% in 2020), labor relations have indeed deteriorated. 63% of them also have the feeling of "working more" (67% for managers), against 48% in 2020. 64% of respondents say they are "over-connected", including those who practiced telework before the start of the crisis. 50% (35% in 2020) feel “tired” and 40% say they suffer from “isolation”. In total, they are 39% to apprehend the return on site.

Only 19% say they discuss the difficulties associated with performing remote work with their managers (40% in 2020) and the frequency of managerial exchanges has become less frequent (52% discusses at least once a week in 2021 compared to 69% in 2020).

The Anact-Aract network describes several factors: increased workload to make up for lost time;

the densification of remote activity (additional work carried out on the time freed up by the reduction in break times, informal exchanges or even travel times);

increasing the time slots to be able to work with colleagues remotely and on site or to manage the work-life balance.


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