Mizuho Bank has caused four system failures in less than two weeks from the end of February, and a third-party committee made up of lawyers published an investigation report, and the cause of the series of failures is in danger. We concluded that there are corresponding organizational strengths and weak customer perspectives.
In response to this, Mizuho will consider disposing of the management team and announce it together with recurrence prevention measures.
According to the investigation report of the third-party committee, many users had to wait for a long time on the spot while cash cards and passbooks were being taken into the ATM. It wasn't a flaw, but a factor in the human side of operation. "
He pointed out that "there is a lack of assumptions and awareness about the impact of system failures on customers, and lack of preparedness for customer protection against ATM failures on holidays, including training."
Furthermore, common causes of a series of system failures are weak organizational strength to respond to crises, weak control of IT systems, and weak customer perspectives, which cannot be easily improved at the root. He said that he has a constitution and a corporate culture.
Regarding the weakness of the organizational strength to respond to the crisis, when a failure occurs, the grasp of information and cooperation with other departments do not work well, and "the weakness of the organizational strength to respond to the crisis appears remarkably. ", Pointing out the problems of the organization.
In response to the report, the parent company Mizuho Financial Group is considering disposing of the management team in order to clarify the responsibility, and President Tatsufumi Sakai will explain it at a press conference together with measures to prevent recurrence. I am.