China News Service, Beijing, May 26 (Reporter Wang Enbo) The China Banking and Insurance Regulatory Commission announced on the 26th that the “Notice on Complaints Concerning Insurance Consumption in the First Quarter of 2021” showed that in the current quarter, the China Banking and Insurance Regulatory Commission and its dispatched agencies received and transferred the There were 37,892 insurance consumption complaints from insurance companies, a year-on-year increase of 129.73%.
Among them, there were 15,559 cases involving property insurance companies, an increase of 83.20% year-on-year, accounting for 41.01% of the total number of complaints; 22,353 cases involving life insurance companies, an increase of 178.99% year-on-year, accounting for 58.99% of the total number of complaints.
PICC Property & Casualty, Ping An Property & Casualty, and Pacific Property & Casualty ranked the top three property insurance companies in terms of complaints.
Ping An Life ranked first in the number of life insurance companies in terms of complaints.
The "Notice" pointed out that in the first quarter of 2021, the median number of complaints against property insurance companies for 100 million yuan in premiums was 6.14 per 100 million yuan, and the median number of complaints for 10,000 insurance policies was 0.49 per 10,000; insurance companies’ premiums amounted to 100 million yuan. The median number of complaints was 1.43 cases per 100 million yuan, the median number of complaints about 10,000 policies was 0.26 cases per 10,000, and the median number of complaints per 10,000 people was 0.09 cases per 10,000 people.
Yi'an Property & Casualty Insurance ranked No. 1 among property insurance companies in terms of complaints about 100 million yuan in premiums.
Sunshine Agricultural Insurance and Jiulong Property & Casualty Insurance ranked the top two property insurance companies in terms of complaints about 10,000 insurance policies.
Huahui Life's number of complaints about 100 million yuan in premiums ranks first among life insurance companies.
Huahui Life's number of complaints about 10,000 insurance policies ranks first among life insurance companies.
Huahui Life and Dingcheng Life ranked the top two life insurance companies in terms of the number of 10,000 complaints.
In terms of the main types of insurance complaints, there were 8,561 complaints about motor vehicle insurance disputes from property insurance companies, accounting for 55.09% of the total number of complaints from property insurance companies; 2,508 complaints about guarantee insurance disputes, accounting for 16.14%.
PICC Property & Casualty, Ping An Property & Casualty, and Pacific Property & Casualty are among the top three property insurance companies in terms of motor vehicle insurance dispute complaints.
Ping An Property & Casualty Insurance and PICC Property & Casualty Insurance ranked the top two property insurance companies in terms of guarantee insurance disputes.
Among the complaints involving life insurance companies, there were 9,184 ordinary life insurance dispute complaints, accounting for 41.09% of the total life insurance company complaints; 4,600 complaints about illness insurance disputes, accounting for 20.58%.
Ping An Life ranked first among life insurance companies in terms of the number of complaints about ordinary life insurance disputes and the number of complaints about sickness insurance disputes.
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