[Explanation] Recently, the "Harbin City Smart Property Management Information System" launched by the Harbin City Property Management Department went online for trial operation. It is reported that in the future, community owners can use the "Harbin Housing and Construction" public account to check the property service satisfaction of their community. Evaluation and complaints about problems in property services.
In recent years, as more market players enter the real estate service field, the service level of real estate companies has also been uneven.
On May 10, the reporter met Mr. Liu, a citizen in a random interview. He told reporters that he had encountered problems and failed to communicate with the community property.
[Concurrent] Mr. Liu, a citizen of Harbin
As residents in the community, they must have a lot to deal with the property. Some of us call the property after we have problems with some of them. After reporting to the property, there may be fewer people or what is the reason, that is, it has been reflected after a period of time. Nothing more.
In the end, this result was not done, and the matter was not done.
[Explanation] In response to a situation similar to that mentioned by Mr. Liu, in the future, the owner will find that there are problems in the property management of the community. After communicating with the property service company ineffective, he can use the "Harbin Housing and Construction" public account to evaluate the overall property services and environment of the community. Complaints about hygiene, greening maintenance, order maintenance, vehicle management, house and shared facilities and equipment management, customer service, information management, safety management or other services, etc. The content of the complaint will be forwarded to the community, street office, district property office and other departments level by level , Deal with within a time limit to protect the rights and interests of owners.
At the same time, the owner can also use the "Harbin Housing and Construction" public account to evaluate and score the community property service satisfaction and the satisfaction of the property committee, once a month.
Scoring will directly affect the credit evaluation of property companies.
During the interview, many residents said that although they have not used this smart property management information system, they are willing to try to reflect and solve their problems through it.
[Concurrent] Mr. Liu, a citizen of Harbin
I think this system is necessary, at least it adds a channel for us to tell.
I don’t use this now. When I’m going back and downloading it, I will follow the steps here to improve it step by step. After my information is complete, I will use it first when it’s over, and see the final result or treat us. How helpful is this (problem) advancing?
[Explanation] According to the staff of this system development, many times the residents are not very clear about the specific agreed standards of the property services in the community. In the future, they can understand them well through the query function of the official account, and then compare the real service status of the community to expand the property services. Specific supervision.
[Concurrent] Ms. Tang, a citizen of Harbin
I would like to have this system, because sometimes I don’t know what the real estate usually has. If you want to have a smart property, I feel like I can check it like I want, because it can be checked on the mobile phone, which is very convenient. , It is good for us to protect the rights of owners.
[Explanation] It is understood that the Harbin city property management department will finally determine the annual credit rating of property service companies through the "smart property" system, sort them according to their credit scores, and record them in the company's electronic credit files, and send them to the society through the "smart property" system. release.
Li Jiangming reports from Harbin, Heilongjiang
Editor in charge: 【Luo Pan】