The Beijing News Express (Reporter Pei Jianfei) recently announced the results of the 2020 Beijing Urban Rail Transit Service Quality Evaluation.

Among the 22 participating lines, Metro Line 9 has the highest service quality score, and Changping Line has the lowest service quality score.

Passenger satisfaction of Beijing rail transit is generally good, with satisfaction levels of all lines exceeding 93%, but the satisfaction of trains running smoothly and noise is low.

Metro Line 9 has the highest service quality score

  A few days ago, the official website of Beijing Infrastructure Investment Co., Ltd. announced the "Assessment Results of Beijing Urban Rail Transit Service Quality in 2020".

The object of the evaluation is 22 rail transit lines in Beijing. The evaluation period is from January 1, 2020 to December 31, 2020. The evaluation content includes three parts: passenger satisfaction evaluation, service guarantee capability evaluation, and operation service key index evaluation. , The benchmark score is 1000 points.

Evaluation methods include daily monitoring, on-site paper questionnaire surveys, online electronic questionnaire surveys, expert on-site inspections, expert comprehensive reviews, data monitoring, collection and analysis of operating big data systems, etc.

  By the end of 2020, the operating mileage of Beijing's rail transit network has reached 727 kilometers, and the transportation support capacity has been significantly improved year by year.

The evaluation results show that the overall evaluation result of the service quality of Beijing's rail transit network is 1011.5 points, of which Beijing Metro Operation Co., Ltd. scores 1011.3 points, Beijing Jinggang Metro Co., Ltd. scores 964.4 points, and Beijing Rail Transit Operation Management Co., Ltd. scores 959.1 points. Minute.

Among the service quality evaluation score items of each line, Metro Line 9 scored the highest with 981.6 points, and Changping Line scored the lowest with 929.8 points.

  It is understood that the service quality evaluation work was commissioned by the Beijing Municipal Commission of Transportation as a professional third-party organization by Beijing Rail Transit Road Network Management Co., Ltd. and the China Academy of Work Safety.

The train runs smoothly, noise and other aspects are less satisfied

  Passenger satisfaction of Beijing rail transit is generally good, with satisfaction levels of all lines exceeding 93%.

In terms of passenger satisfaction scores, Daxing Airport Line, Fangshan Line, Line 16, Line 7, and Line 14 have higher satisfaction scores, with a score of 290 or more; S1 and Line 8 have relatively low satisfaction scores. Below 285 points.

  The evaluation results show that passengers have a high degree of satisfaction in purchasing and checking tickets, friendly staff, accurate answers, and a sense of safety in subway rides. The satisfaction levels of all lines are above 95%; the trains are running on time, smooth, and noisy. Satisfaction on low aspects is relatively low, with satisfaction ranging from 79% to 94%.

  In terms of service guarantee capability, the evaluation results show that 19 lines including Daxing Airport Line, Yanfang Line, Yizhuang Line, etc. have scores of 290 points or more in service guarantee capacity (inclusive); 3 lines of Line 6, Line 7, and Line 5 The service guarantee ability score is relatively low, below 290 points (not included).

  In terms of key indicators of operational services, the evaluation results show that in 2020, due to the impact of the epidemic, the passenger flow of each line of the road network will generally decline, and the passenger transport intensity will be low. The corresponding indicators have deducted points; High level, with good scores on the corresponding indicators.

It is recommended to rely on the construction of new lines for the transformation of existing lines to promote the implementation of smart subways

  The reporter noticed that the service quality evaluation report also gave corresponding rectification suggestions.

It is necessary to analyze and tap the potential of transportation capacity and optimize the transportation support capacity.

Combining with the existing contradictions in the capacity and capacity of the rail transit network, we will coordinate the configuration and management of the capacity of one network, and continue to optimize and transform the capacity of the road network.

  Aiming at the problems of slow travel speed, high transfer coefficient, and insufficient network efficiency of the rail transit network, the existing road network is further optimized in terms of safety, efficiency, and benefit through optimization, transformation, planning and construction of operation organization , Improve the service level and attractiveness of the road network, enhance the convenience, safety and comfort of passenger travel, and enhance the backbone role of rail transit in public transportation.

  At the same time, it is necessary to improve the level of refined management, combined with the development of new technologies, relying on the renovation of existing lines and the construction of new lines, to advance the research and application of smart subways in batches and phases, and to create smart services that fully reflect the characteristics of the capital and Beijing standards.

  Strengthen the planning of parking areas for shared bicycles and takeaway bicycles at subway station entrances and exits, and on-site order management, minimize the impact of lines and surrounding construction, and ensure a good order environment at subway station entrances and exits and smooth passenger access; further improve barrier-free equipment and facilities in rail transit stations, and strengthen Obstacle service publicity and guidance, and comprehensively improve the service level of rail transit in the capital.