Recently, the rights protection incident of Tesla owners at the Shanghai Auto Show has aroused the attention of all walks of life.
On the evening of April 20th, Tesla apologized for the "auto show rights protection incident", saying that it apologized for failing to solve the car owner’s problems in time, and said that it has set up a special handling team to deal with it, and strive to comply with the law. We will try our best to meet the demands of car owners and strive to satisfy them.
Tesla stated that Tesla respects and firmly obeys the decisions of relevant government departments, respects consumers, abides by laws and regulations, and resolutely actively cooperates with all investigations of relevant government departments.
At the same time, based on this experience, Tesla will work hard to learn lessons, earnestly summarize, and carry out strict self-examination and self-correction while cooperating with the investigations of relevant government departments to deal with unreasonable and non-compliance with service standards. To sort out and rectify the service process, and strive to achieve immediate inspection and reform, and immediate inspection and reform, so as to respect consumers and respect the market.
"I apologize to the owner again, and thank you all for your tolerance and understanding."
In this regard, the Central Commission for Discipline Inspection and State Supervision Commission published a comment on the website that, compared with the previous statements, Tesla finally has some sincere and humble appearance.
The Chinese market welcomes companies to invest and develop, but treats all companies equally: they must abide by Chinese laws and regulations, market rules, and respect consumer rights.
Earlier, on April 19, 2021 Shanghai International Auto Show Media Day, a woman wearing a T-shirt with the words "Brake Failure" stood on the roof of a Tesla show car at the Tesla booth and shouted: "Brake failure" ."
In response, Tesla responded that the owner had previously had a collision accident due to speeding violations and insisted on returning the car on the grounds of product quality.
"In the past two months, Tesla has been actively negotiating with car owners, expressing its willingness to assist in the completion of repairs and insurance claims, and at the same time proposing a variety of solutions, but the owners have strongly rejected them and will not accept any form of third-party testing. In the future. We will continue to communicate closely to help car owners resume their normal car life as soon as possible."
On the evening of the 19th, Tesla once again responded to the public's questions and concerns about the safety of Tesla products at the Shanghai Auto Show. Tesla said that Tesla is willing to cooperate with the comprehensive monitoring of the national third-party authority and promised: If it is a problem with Tesla's products, Tesla must be firmly responsible for the damages and penalties that should be paid. "It is our attitude not to compromise on unreasonable demands."
(Producing Li Jiali)
Editor in charge: [Ji Xiang]