China-Singapore Jingwei Client, April 1st (Chang Tao) 52 days after the tragedy of Changsha girls jumping from a car, Huo Lala released an article "Rectification and Reflection on the Changsha Car Crash" in March, stating that "As of The safety rectification measures promised by the society have all been implemented."
Prior to this, Huo Lala also apologized many times, acknowledging his unshirkable responsibility, and said that it would "strict the driver access system."
However, a recent investigation by a reporter from China-Singapore Jingwei found that Huo Lala still has loopholes in driver access.
New drivers can take orders without training for hundreds of yuan through the "internal drop-off" service provided by the intermediary.
If the driver registers through the official channel of Huolala, the data review and offline training are also relatively simple. The staff of Huolala said, "The training plus the settlement will not exceed one hour."
New latitude and longitude in the data map
Intermediary: Register an account through internal channels, and you can work without training
Recently, some intermediaries claim that they can provide "internal numbering" services for truck drivers, not only "no need to go to the company for training", they can all handle all kinds of blacklists, blocked numbers, and unregistered (situations).
The agency Shunfeng (a pseudonym) can provide the above services.
"No matter what the reason is that I can't register, I can solve it." Shunfeng said that to register as a Huolala driver through his channel, you only need to provide ID photo, driver's license photo, and mobile phone number. The mobile phone number is not required before. Registered Huolala.
The registration fee for a new user is 600 yuan. If you are on the platform blacklist, the fee is 800 yuan.
Shunfeng further introduced that if he "helped" the registration, the driver did not even need to submit photos of the vehicle and vehicle driving permit.
"Usually we use our own car to register. After the account is opened, the driver can change the bound vehicle information in the Huolala Driver App." Shunfeng said, "You don't need to go offline for'internal registration'. Training, and the registration is very fast, and it can be done in as little as one or two hours.” Shunfeng also revealed that the reason why he can do these things is because “there is a relationship within Huolala”.
Reporter personally experienced: spend 600 yuan to quickly open an account
Does the internal registration channel such as Huolala from the agent Shunfeng exist?
Is it reliable to become a truck driver without participating in training?
A reporter from China-Singapore Jingwei verified the identity of the driver to be stationed.
On the 30th, a China-Singapore Jingwei reporter sent a copy of information including ID card photos, driver's license photos and mobile phone number to Shunfeng.
Shunfeng said that he will use his vehicle information and provided information to register, and it will be reviewed within an hour, and he needs to pay attention to answering the phone calls of the staff of Huolala.
In addition, Shunfeng also confessed some words for answering the phone, such as "The customer service said that the cart cannot be changed to the cart, and it must be said."
Shunfeng stated that it first used a large truck to help the registered driver to register. This truck has a road transport certificate and a road transport qualification certificate.
After the account authentication is successful, the driver can change the bound vehicle information to his own in the Huolala Driver App, instead of participating in offline training.
About 40 minutes later, a reporter from China-Singapore Jingwei received the initial login password for the Huolala Driver App.
Subsequently, a reporter from Sino-Singapore Jingwei received a call from a staff member of the inspection department of Huolala.
The staff member first verified some basic information, and said, "Another 1,000 yuan deposit is paid, and the account is activated, then the order can be received."
At the request of a reporter from Sino-Singapore Jingwei, the staff member activated the account first.
Subsequently, the reporter from China-Singapore Jingwei received a text message saying "Congratulations on your successful certification as a truck driver."
A reporter from Sino-Singapore Jingwei logged into the Huolala Driver App with the initial password and found that the App was already in the state of receiving orders, and kept pushing dispatch information.
However, orders cannot be accepted at this time, and the system prompts that service commitments and deposits must be paid before grabbing orders.
Platform text messages show that the reporter has successfully certified as a truck driver.
After the authentication was successful, Huolala started to push the order information, but the reporter could not accept the order at this time.
The above-mentioned staff of the audit department stated that the 1,000 yuan deposit is stored in the driver's own account. After using the account for 90 days, if you want to withdraw, the deposit will be refunded.
Later, the staff explained how to receive orders and some precautions, such as not buying order-grabbing software, not losing customer goods, and not conflicting with customers, and said that "this is the bottom line of the platform, if you violate it, you will be blocked."
As for the training, the staff member said, “According to the regulations, both large and small vehicles need training, but I just told you how to grab an order. These are trainings. How can the driver of the large vehicle have time to participate in offline training.” The personnel have never involved safety precautions in the so-called "training".
According to the staff of Huolala to the China-Singapore Jingwei reporter, the driver training includes how to receive orders, how to collect additional moving fees, and how to collect overtime waiting fees, as well as safety content such as how to deal with emergencies.
Regarding the operation of "changing a large car to a small car" in the intermediary's mouth, Huolala customer service told the Zhongxin Jingwei reporter that in the Huolala Driver App, the driver can modify the vehicle information. For example, the big car can be changed to a small car normally. Need to review, and no training, the deposit will not be affected.
This means that through an intermediary, a new truck driver can quickly open an account and receive orders without any training.
Does the phenomenon of "all kinds of blacklists and bans, which can't be registered" in the intermediary's mouth, also exist?
The Sino-Singapore Jingwei client had previously reported that Huolala driver Liu Chao (pseudonym) was permanently blocked by the platform for offline transactions, and then re-registered a new account with the "help" of an intermediary.
"The new account is still my own name, and the identity information is my own. After using it for a few months, there is nothing wrong with the withdrawal and receipt." Liu Chao said that it was not clear whether the intermediary had registered a new account for him through internal channels.
"They (intermediaries) have a lot of methods. You see, I have been banned, so I can still take orders normally."
In response to the above-mentioned intermediary's "internal registration" statement, Huolala's customer service responded to the Zhongxin Jingwei reporter that Huolala has never had a so-called internal registration channel.
Drivers stationed on the platform are uniformly required to undergo strict data review and training, and there are no other channels.
"Registered drivers need all five certificates, ID card, driver's license, driving license, business qualification certificate, road transportation permit, after registering personal information in the App, and subsequent training and other content will be contacted by local staff in the city." The customer service staff Said.
However, many Huolala drivers confirmed to China-Singapore Jingwei reporters that the Huolala platform will not review whether the vehicles on site have road transport permits, etc., "Passenger vans can also be stationed on the platform to pull goods." The Huolala staff also Said that the platform does not examine whether the vehicle is passenger transport.
According to the "Road Safety Law", it is strictly forbidden to transport both passenger and cargo by motor vehicles, and passenger motor vehicles shall not carry cargo in violation of the regulations.
The staff said that the training does not exceed one hour
According to China-Singapore Jingwei reporters' personal experience, to become a truck driver through official channels, roughly the following steps are required.
In the first step, the driver submits the registration information in the Huolala Driver App.
If you choose to join without a car, you only need to click the "Join without a car" button, and the system will automatically obtain the driver's contact information; if you join with a car, you need to fill in personal information, vehicle information, etc., ID photo, driver's license photo, etc.
In the second step, after the information has been reviewed, Huolala staff will contact the driver within 2 working days and agree on a time and place for training.
The third step is to complete the work of deposit payment and account opening at the training location.
Cargo Lala drivers told the China-Singapore Jingwei reporter that the so-called training of Cargo Lala was actually going through the entry procedures and paying money. The training time for some drivers is far less than half a day.
On March 29, a reporter from China-Singapore Jingwei, as a driver, submitted an application for "car-free access" through the Huolala Driver App.
On the same day, a Huolala staff member contacted the China-Singapore Jingwei reporter.
After asking the owner of the owner, the age of the vehicle, the inspection time and other information, he said, "Master, you have passed the review. Tomorrow, you can drive the car and bring the materials to the driver training center to participate in the training and open an account."
Later, another Huolala staff added the WeChat of the China-Singapore Jingwei reporter, saying, "Our training and settlement will not take more than an hour, and you can take orders on the way back."
Huolala: The investment in safety will exceed 600 million in the next two years
After the tragedy of the Changsha girl jumping from a car, amidst doubts, Huolala carried out a comprehensive rectification.
In a reflection article published on March 30th, Huolala said that the "travel position protection" function was launched to identify abnormal conditions such as path yaw and long stays for the first time.
At the same time, Zhou Shengfu, founder and CEO of Huolala, issued an internal letter stating that Huolala "cannot be blamed" for the Changsha car crash and wanted to shut down the moving business.
Huolala stated that after launching the itinerary recording on March 11 and starting to install the "Anxinla" smart driving recorder, it officially launched the itinerary location protection, upgraded the overdue order warning and safety center functions.
Huolala mentioned that with the implementation of all rectification measures, Zhou Shengfu issued a letter internally, saying that Huolala "cannot be blamed" for the Changsha car crash.
Zhou Shengfu said, “Actually, I deserve to be scolded, because I did not complete the safety work earlier and did not handle the incident properly. However, I am very heartbroken to scold goods and scold our drivers.”
Zhou Shengfu said that after the incident, he had thought about shutting down the moving business, because moving accounted for a low proportion of the overall business, but the risk was high.
But in the end, he believes that "shutdown is actually concealing problems." As a national platform, the company must assume unavoidable social responsibilities, and solving social problems is the value of the company's existence.
Huolala said that the letter also synchronized Huolala's safety plan for the next two years.
By the end of 2021, the "Anxinla" smart driving recorder will cover more than 50% of cargo orders. At the same time, in cities where moving orders exceed 1,000 orders per day, 100% of car-following orders will be covered.
In addition, it will continue to increase investment in employee safety awareness education and improvement, driver safety training, intelligent vehicle hardware deployment, insurance and accident handling, and safe manpower deployment. The investment in safety will exceed 600 million yuan in the next two years and collect Social opinions continue to improve.
(Zhongxin Jingwei APP)
All rights reserved by Zhongxin Jingwei. Without written authorization, no company or individual may reprint, extract or use it in other ways.