Chinanews client, Beijing, March 25 (Reporter Xie Yiguan) "Waiter, order food!" "There is a QR code at the corner of the table, so you can scan the code to order directly." Nowadays, when we go to the restaurant to eat, the mobile phone scan code has become A must-have item in many places.
However, "the WeChat applet is pulled down, and all the major merchants who have ordered food; the official account is full of pushes from the following merchants" has become a "worry" for many netizens after they are full.
Consumers order food offline on their mobile phones.
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Zhang Ying, the founder of Jingwei China, has recently pushed "scan code ordering" to the forefront of public opinion once again.
Zhang Ying posted on Weibo, "I especially hate scanning code to order. Generally, when I meet me, I will directly ask the waiter to record the order. If I can't do it or refuse, I will just get out of the restaurant without a trace of entanglement. Domestic users I'm not surprised by my insensitivity to privacy, but I am surprised."
On the 25th, the China Consumers Association also stated that it has recently received feedback from consumers that some restaurants do not provide manual ordering when dining at a restaurant. Consumers can only follow the official account or mini program and then “scan the code to order”. Some restaurants It doesn’t even provide on-site menus, you can only get them by scanning the code and know the prices of the dishes.
In the opinion of the China Consumers Association, consumers do not need to provide mobile phone number, birthday, name, geographic location, address book and other information irrelevant to catering consumption when dining in a restaurant.
Some restaurants no longer provide manual ordering, requiring on-site diners to pay attention to the official account or mini program first, and then scan the code to order meals, so as to obtain consumer personal information, which not only violates the lawful and legal requirements of collecting and using personal information. The principle of justification and necessity is suspected of excessive collection of consumer personal information.
If it is not kept properly, consumers' personal information may be leaked or lost.
In addition, “only providing'scan code to order meals' is a violation of consumers’ right to fair trade, and it is a compulsory trading behavior that sets unfair and unreasonable trading conditions and imposes on-site dining consumers.” The Consumers Association pointed out.
The China Consumers Association also stated that the menu is an important reference for consumers to make decisions and is directly related to whether or not to accept catering services. Restaurants should provide intuitive and checkable on-site menus for consumers to understand the dishes and prices and decide whether to eat.
The practice of not providing on-site menus and reading the dishes and prices only after scanning the code and paying attention has violated consumers’ right to know.
At a time when ordering meals by scanning codes is becoming more and more popular, "elderly people don't know how to order meals by scanning codes" has become a hot topic.
Due to the complexity of smartphone operations, ordering meals by scanning codes is not universal.
The elderly and minors often need the assistance of others to complete the process of scanning codes and ordering meals.
"This has affected their consumption experience and consumption realization to a certain extent. Their awareness of potential risks behind the'scan code' is also relatively weak, and they are more likely to become victims of personal information leakage and even payment security issues." China Consumers Association said .
"Technological advancement should allow consumers to enjoy development dividends, rather than becoming a tool for business bullying by operators." The China Consumers Association believes that the application of new technologies should not become a tool to restrict consumer rights, and should not be an excuse for grabbing consumer personal information , And should not become a barrier that hinders mass consumption.
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