Nanny thefts happen from time to time, and it is not uncommon for employers to make trouble without reason; nanny needs to provide health information, but the employer’s health status is unknown...
Can the housekeeping "security code" be two-way peace of mind?
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In the housekeeping industry, there are a small number of housekeeping service personnel who have theft.
In response, Zhejiang introduced the "Safe Code" and Shanghai implemented "One Person, One Certificate, One Code".
Experts believe that domestic service personnel need to enter the client's home to provide labor, so it is necessary to establish a service evaluation mechanism and credit management mechanism for domestic service personnel, but at the same time, it is necessary to take into account the protection of the legitimate rights and interests of domestic service personnel.
Many domestic workers also reflect that the "security code" should be two-way.
The nanny who got along for more than half a year turned out to be a "Golden Thief", something that Ding's brother and sister never expected.
Recently, Zhou, a nanny in a community in Dongyang City, Zhejiang Province, stole 2.19 million yuan in property from his employer’s Ding siblings.
With the increasing demand for housekeeping services, it is not easy for some employers to find satisfactory service personnel.
In particular, the occurrence of negative incidents such as "theft of a nanny Zhou" has made many employers uneasy.
This year's Spring Festival, although many housekeeping service personnel choose to celebrate the New Year in situ, there are still labor gaps in the housekeeping market in Hangzhou, Jinan and other places.
Recently, reporters interviewed many families with domestic workers' needs. Most of them said that they still hadn't found a suitable babysitter after the Spring Festival.
Industry insiders told reporters that the quality of employees is uneven, and some employers are "unreasonable about employing people" which is an important reason for frequent replacements.
So how to make employers "use at ease"?
What do the housekeeping staff think about this?
"It takes good luck to meet a good nanny"
Before recruiting the live-in nanny Li Sister, the Baoma Lan Lan from Guangzhou had fired 3 nanny.
After getting married in 2013, Lan Lan’s first babysitter was introduced by an acquaintance. Lan Lan trusted him very much, but later discovered that the other party often kept false accounts in daily purchases.
When faced with Lan Lan’s question, the nanny bluntly said, “It’s normal for nanny to be greedy for'oil and water' when buying things, and generous employers won’t care at all.”
For safety reasons, Lan Lan later recruited people through a housekeeping company, but still had two unpleasant experiences.
On one occasion, the nanny always steals meat and vegetables home and frequently “switches on” himself; the other concealed his health status and cheated on the medical check-up sheet.
After stepping on a few pits, Lan Lan invited her current nanny, Sister Li, "It takes good luck to meet a good nanny."
Yu Qing from Beijing had a similar experience.
Last year, Yu Qing hired a domestic worker briefly.
Because of the eagerness to hire people at the time, after being recommended by neighbors, Yu Qing let the domestic worker quickly take up the job.
"Usually I would place rings, necklaces and other valuables at will, until I ran into the housekeeping worker to put things in the bag when he was off work." Yu Qing told reporters that because the other party was holding small items such as daily necessities, she had never done so. Many investigations were conducted, but he was not assured of continuing to hire him, so he could only be dismissed.
A Jian is a brokerage consultant for a housekeeping company and is responsible for recommending reliable housekeeping service personnel to clients.
Ajian believes that the theft and other incidents are related to the personal qualities of the practitioners on the one hand, and are also affected by the development of the industry on the other hand.
Ajian said that the current domestic market demand is large, but the number of employees is relatively short.
"There is a saying in the industry that'the one who gets the aunt gets the world'." A Jian said that even if the housekeeping company has a corresponding punishment mechanism, for example, practitioners who have violated professional ethics cannot continue to receive orders through the company, but they can choose Go to other housekeeping companies, and you can even stay in the industry through private recommendation.
Housekeeping service has a "safe code"
In order to regulate the order of the housekeeping service industry and safeguard the tripartite rights and interests of enterprises, employees and employers, the Zhejiang Provincial Department of Commerce led the launch of the Zhejiang Housekeeping Comprehensive Service Platform and the Zhejiang Housekeeping "Safe Code" to gradually solve the asymmetry and easy-to-cause information of housekeeping workers and consumers. Misunderstandings and disputes make housekeeping services more at ease.
The reporter learned that the "Anxin Code" is a voucher for domestic workers in Zhejiang Province to engage in domestic service work. It contains information about the company to which the domestic workers belong, basic personal information, physical examination qualification information, information on the conclusions of the illegal and criminal background verification by the public security department, and personal credit. Information and other safety information data.
Consumers of housekeeping services can check the basic information and other credit information of housekeeping practitioners through the "Anxin Code".
In order to further promote the standardized management of the housekeeping industry, Harbin, Hohhot, Guangzhou and other places have successively launched information management platforms for housekeeping enterprises and employees.
Shanghai has also promoted a pilot system for door-to-door service certification in the housekeeping service industry, adopting "one person, one certificate, one code" to realize the information of housekeeping personnel can be inquired and traced.
"Zhejiang'Anxin Code' and Shanghai's'One Person, One Card, One Code' and other methods will help promote the construction of the industry's integrity system, dispel the concerns of users, and enhance users' confidence." said Lei Yong, executive director of the China Family Services Association.
Shen Jianfeng, a professor at the School of Law of the Central University of Finance and Economics and the dean of the School of Law of the China Institute of Labor Relations, believes that the measures in Zhejiang and other places are to a certain extent to implement the "Opinions of the General Office of the State Council on Promoting the Quality and Expansion of the Domestic Service Industry". Service personnel’s door-to-door system with certificates.
It collects and organizes the occupational safety information data of housekeeping workers in electronic form, which is of great value for customers to understand the basic information of housekeeping personnel, and for supervision departments and industry organizations to understand the service conditions of housekeeping workers.
"Hope the'Anxin Code' is two-way"
"Whether it's an'safe code' or any code, we can accept it, but we hope it is two-way." said Wang Yihua, part-time vice chairman of the Heping District Federation of Trade Unions in Shenyang City, Liaoning Province, and secretary of the migrant labor party branch in Hunhewan District, Heping District.
As a practitioner with 20 years of experience in the domestic service industry, Wang Yihua believes that domestic service personnel should be punished if they violate professional ethics, laws and regulations, but employers infringe on the legitimate rights and interests of domestic service personnel also occur from time to time.
Rong Kunju, who is engaged in glass cleaning, is Wang Yihua's workmate for many years.
Over the past ten years in the industry, she has experienced incidents of "unreasonable trouble" by her employers several times.
She has witnessed workers being suspected of stealing property by their employers and being asked by the employer to search the workers.
"We know he has no right to do that, but there is no way." Rong Kunju said.
The reality is that the employer did not lose anything, he was just out of suspicion.
Now, for Rong Kunju, who has a good reputation, she is not worried about being misunderstood.
What worries her is that domestic workers are required to have health checkups on a regular basis, but they do not know the health status of their employers.
"What if the employer has an infectious disease, do we also have the right to know the employer's health status?"
Ren Lu and Rong Kunju, the live-in nanny from Chongqing, have the same problem.
She said, “Only the service staff is required to provide a health certificate. Every time I think about this, I feel uncomfortable.” Regarding domestic service staff’s violations such as theft, Ren Lu believes that employers should call the police immediately. The behavior of a small number of people affects the entire industry.” At the same time, Ren Lu expressed a good understanding of the setting of "Anxin Code", but she hopes that personal information on such platforms will not be allowed to be obtained by others, and platforms should be designed with relevant permissions.
In this regard, Shen Jianfeng suggested that the relevant systems of the housekeeping service industry should be improved as soon as possible, the housekeeping service standards should be clarified, and the necessary service evaluation mechanism, credit management mechanism, certification mechanism, supervision mechanism, punishment and withdrawal mechanism should be established for domestic workers.
In the process of promoting the above-mentioned measures, attention should also be paid to the protection of personal information of domestic service personnel.
"While restraining employees, the'An Xin Code' should also be binding on employers. Otherwise, the'An Xin Code' that only gives employers peace of mind will hurt the practitioners' hearts." Wang Yihua said.
Zhu Xin