Chinanews client, Beijing, March 16th (Reporter Wu Tao) On the 15th, CCTV’s "March 15 Gala" exposed a large number of companies that violated consumer rights. How these companies play with consumers Yes, what are the tricks behind?
Is their response sincere?
come and see.
Stole your face, "look at the dishes under your face"
Kohler apologizes, BMW and Max Mara have no public response
According to the "March 15 Party" report, companies such as Kohler, BMW, Max Mara, etc. installed cameras in many stores across the country to secretly collect user facial information, and based on this data, formulate strategies for responding to consumers.
The true "6" used by big data can be described as "advancing with the times" and "seeing the dishes".
Screenshot of the "3·15" party video.
After being exposed, Kohler issued a statement on March 16 to apologize, stating that relevant stores have been arranged to dismantle the camera equipment overnight. Some camera equipment that cannot be dismantled overnight will be taken offline. At the same time, the supplier is urged to actively cooperate with the regulatory authorities to properly handle it.
As of press time, BMW and Italian fashion brand Max Mara had no public response.
The merchants Suzhou Wandianzhang Company and Yoluoke Electronic Technology Co., Ltd., who installed the facial recognition system for the merchants, apologized for the incident and stated that they carried out self-examination.
As of press time, Guangzhou Yaliang Intelligent Technology Co., Ltd. and Shenzhen Ruiwei Information Technology Co., Ltd. have not responded to this.
According to CCTV reports, these companies have done a lot of business. The amount of face data currently owned by Suzhou Wandianzhang platform has reached hundreds of millions.
Yoluoke Electronic Technology Co., Ltd. also has millions of such cameras.
A reporter from China News Network found that Suzhou Wandian Palm had won the bid for state-owned enterprise projects; and Yoluoke Electronic Technology Co., Ltd. had a revenue of over 100 million yuan in 2017, reaching 110 million yuan.
Your resume may have been sold to the black market
Zhaopin, 51job and Liepin claim to boycott illegal acts
In addition to "face" information, user resumes are also sold to the black market. On the one hand, criminals obtain resumes through corporate accounts such as Zhaopin.com, 51job.com, and Liepin. On the other hand, they buy resumes in bulk through QQ groups.
7 yuan can buy a resume that includes various private information of users.
On the evening of the 15th, a reporter from China News Network found that apps such as Zhaopin, 51job, and Liepin had been removed from app stores such as Huawei and Xiaomi mobile phones. At present, users can no longer find the corresponding results when searching for related apps in the app store. .
Zhaopin’s statement.
Subsequently, Zhaopin, 51job and Liepin all responded: attach great importance to them, investigate and deal with relevant content, and upgrade the management system.
Among them, Zhaopin also said that the CEO of the platform will take charge of the follow-up rectification work of the safety committee.
The three recruitment platforms also stated that they have reached a consensus to jointly resist all illegal acts that infringe on the rights and interests of job applicants.
In addition, as of press time, Tencent has not yet responded to the sale of resumes in the QQ group.
Mobile phone cleaning software "magic claws" extend to the elderly
Many app stores have removed the named apps
The "3·15" party also exposed a number of illegal online advertisements that infringed on consumer rights. Some of the so-called mobile phone "cleaning masters" reached out to the elderly. Not only did the mobile phones become more and more cleared, they also collected user information in violation of regulations. Push fraudulent advertisements.
Many application stores have not found the exposed mobile phone cleaning software.
A reporter from Chinanews.com noticed that the exposed "Memory Optimization Master", "Super Clean Master", "Smart Clean Master", and "Mobile Manager PRO" are currently unavailable in many app stores such as Xiaomi and vivo.
Relevant regulatory authorities have launched an investigation into one of the companies involved, Shanghai Supa Technology Co., Ltd.
False medical advertisements
can be put on the market
UC, 360 search apologize: thorough investigation of advertising agencies
In response to the illegal launch of false medical advertisements on UC and 360 search at the "3.15" party, it is reported that on the evening of March 15, staff from the Beijing Municipal Market Supervision Department went to the headquarters of 360 Company to learn about the situation.
In the evening of the same day, UC and 360 search responded: a thorough investigation of advertising agencies.
360 stated that it attached great importance to it and set up an investigation team at the first time to conduct a thorough investigation of the agents and related accounts involved. Any violations of laws and regulations will be dealt with seriously.
I apologize for the trouble caused to consumers.
UC’s apology statement.
UC also apologized, and said: the first time to investigate and remove illegal advertising content, and quickly set up a network-wide investigation team to strengthen the pre-review and in-process inspections of advertising.
Immediately stop the cooperation with relevant agents, carry out a comprehensive self-examination and self-correction of the agent management mechanism, and initiate the accountability mechanism.
The risk data of Tianyancha Professional Edition shows that more than 10,000 advertising agency-related companies in my country have experienced business abnormalities, more than 1,400 related companies have been subject to administrative penalties, and more than 800 related companies have committed serious violations of the law.
Cars with flawed design make consumers pay
Changan Ford "head down": provide free maintenance
According to CCTV reports, many Ford owners have encountered: There are no vehicles wading, but the gearbox has entered water, and the rusty has broken down.
The maintenance staff of the 4S shop claimed that the gearbox was rusted due to water ingress, and consumers were asked to repair it at their own expense.
It is actually a flaw in the design of the car.
Changan Ford's statement
In this regard, Changan Ford said that it is deeply sorry for the trouble and inconvenience caused by this problem to consumers.
For transmissions with this problem, provide free maintenance to ensure customer satisfaction.
At the same time, efforts will be made to continuously improve the service system and management, and will promptly report the progress of the settlement of this matter.
If the problematic car does not make trouble, the warranty will not be extended, and the extended warranty will be "sealed"
Infiniti: will provide car owners with one-to-one efficient communication
Many Infiniti QX60 owners have discovered that their car has problems: abnormal noise, throttle failure, and brake failure.
The owner called out: "Extraordinarily scary"
The solution given by the manufacturer is to replace the gearbox, but many people have replaced the gearbox two or three times but the problem remains.
For car owners who defend their rights, Infiniti 4S stores extended the warranty period to car owners but asked them to sign an unequal agreement and seal the car. As a result, more car owners were still kept in the dark.
Infiniti China’s statement.
In this regard, Infiniti China stated that it attaches great importance to and is deeply aware of the many details that need to be improved in the process of handling customer demands, and will set up "exclusive customer service", and professional after-sales service personnel will provide car owners with one-to-one efficient communication. Take effective measures immediately and report the progress to the public and media in a timely manner.
In the opinion of Cui Dongshu, secretary-general of the Association, it is undesirable for car manufacturers to "snap the pot".
As a complex design product, vehicles have a large number of risks brought by accidents.
Many car companies do not pay enough attention to it, and adopt an irresponsible attitude to cover up the truth and expose more risks.
Automobile manufacturers should recall relevant batches of vehicles as soon as possible.
"Clenbuterol" has been fed to sheep in a large sheep-raising county for ten years, and the mutton is sold to many places
Cangzhou City: The person in charge of the involved enterprise has been controlled. The problematic lamb has been sealed
Qingxian County, Cangzhou City, is an important sheep-raising base in Hebei Province, producing approximately 700,000 sheep every year.
According to the "3·15" party exposure, the sheep here added clenbuterol during the breeding process.
What makes people "think carefully" is that, according to CCTV reports, the addition of clenbuterol has been "almost ten years." The relevant departments of Qingxian County have been strictly investigating the illegal addition of clenbuterol, but the farmers said they There are various channels to get news in advance, and "Wuxi has customers, Tianjin also has customers, Henan also has customers."
On the evening of the 15th, the Ministry of Agriculture and Rural Affairs stated that it had sent a working team to the scene overnight to urge the local government to strictly implement territorial management responsibilities, severely punish violations, and promptly announce the results of investigations to the public.
The screenshot is from "Cangzhou Release".
According to the official account of "Cangzhou Release", at present, the person in charge of the enterprise involved has been controlled.
Relevant departments have sealed up the problematic mutton and are tracing the source of clenbuterol.
At the same time, by analogy, we will promptly conduct a comprehensive investigation of the illegal addition of clenbuterol in the city and thoroughly rectify it.
What do you think of the response of companies exposed at the "3·15" party and the rapid response actions of regulatory authorities?
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