Following a series of system failures at Mizuho Bank, the Japanese Bankers Association made an urgent agreement.
We require our affiliated banks to respond appropriately to their customers in the event of a problem.
At Mizuho Bank, ATMs nationwide were temporarily unavailable at the end of last month, some ATMs were unavailable this month, and corporate remittances denominated in foreign currencies were delayed.
In response to this, the Japanese Bankers Association made an urgent request for dealing with system failures.
Among them, when making system changes that process a large amount of data, it is said that prior assumptions and verifications should be made carefully, and that each bank should establish a communication system in order to quickly recover in case of trouble. I will.
In addition, even if the number of inquiries increases due to a system failure, it is appropriate to respond to customers by making preparations so that branch office employees and call centers can respond, and promptly providing information such as the details of troubles and prospects for recovery. I'm asking you to do it.
The Japanese Bankers Association has a policy of disseminating the contents of the agreement to the member banks and taking thorough measures.