Chinanews client, Beijing, February 9th, title: Tesla's review, can you cover your mouth?
Reporter Zhang Xu
On the evening of February 8th, the news that Tesla was interviewed by the five departments was on fire. The content of the interview was about the abnormal acceleration, battery fire, and remote vehicle upgrades reported by consumers.
For a time, many car owners who "suffered Tesla for a long time" said that "a good appointment was made."
In response to being interviewed, Tesla said that it would sincerely accept the guidance of government departments, actively conduct self-examination, and always respect consumer rights.
Having said that, Tesla has closed Weibo comments.
Unwilling to be criticized and unwilling to be supervised by the public. With this attitude, how can we better serve the public and assume social responsibility?
Tesla closed comments.
In 2020, Tesla sold nearly 500,000 vehicles worldwide, but behind the rapid growth, the hidden worries of quality problems began to appear.
On January 19, 2021, a Tesla Model 3 in Shanghai caught fire when it drove into an underground parking lot and burned beyond recognition.
At the end of January, the Nanchang owner's Tesla had a problem of "squatting" after charging at an overcharging station.
In this regard, Tesla after-sales stated that the cause of the failure was the current overload at the moment of charging, and the national grid current was too large to be a problem with the car.
In the early morning of January 31, 2021, the State Grid Nanchang Power Supply Company returned to Tesla.
"Tesla electric vehicles are directly connected to and used with Tesla's dedicated charging device, and not connected to the Tesla electric vehicle by the power line. Moreover, the power line voltage is not abnormal during use."
At the end of the statement, the State Grid Nanchang Power Supply Company made no secret: It is recommended that Tesla ask professionals to carefully find the cause of the vehicle charging failure.
On February 1, Tesla responded on the trumpet "Tesla Customer Support" with only 10,000 fans, saying that it was not because it wanted to dump the State Grid, but the recording was edited, which caused a misunderstanding.
On the evening of January 19, a Tesla Model 3 caught fire and exploded in an underground garage in a residential district in Shanghai.
The picture shows a burning vehicle being taken away.
Photo by Xu Mingrui
According to incomplete statistics from the media, Tesla will have at least 11 out-of-control accidents in China in 2020, of which 4 Tesla did not respond, 2 said the vehicle was not malfunctioning, 1 said the computer crashed while driving, and the rest were all due to user misoperation. For excuses.
It is worth noting that in the above-mentioned accidents, Tesla did not release any statement or investigation results on the official WeChat or Weibo account. Instead, it responded on the Weibo account, the party’s Weibo or the report comment area, which made ordinary users very happy. It is difficult to find a response directly.
For a valuable and life-threatening product such as a car, after the accident, it is the most important thing for the manufacturer to find the cause through inspection, and to improve the related links or products to prevent similar problems from recurring.
If the cause of the accident is concealed and the response is "low-keyed", it is difficult to say whether to accept the supervision as a warning or to "make the big things smaller and smaller."
Citizens are experiencing Tesla Model Y.
Photo by Yin Liqin
After being interviewed, Tesla said that it will systematically investigate the problems reported by consumers, effectively implement the protection of consumer rights, further implement the main responsibility of corporate quality and safety, and effectively maintain social public safety.
"I hope that Tesla will no longer "shove the pot" and "low-key handling" the cause of the accident." Some netizens commented that instead of putting their promises into practice and facing problems bravely, they can achieve commercial success, consumer reputation, Win-win for social responsibility.
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