The Japan Post Bank has suffered a series of damages caused by illegal withdrawal of savings, and the Japan Post Group's expert council, which advises the Japan Post Group on business reforms, has summarized the verification results regarding the response at that time.
He sternly points out that the low risk sensitivity of employees and the inadequate sharing of information within the organization led to the problem.
The Japan Post Group's expert meeting was held last year at Japan Post Bank after a series of damages caused by illegal withdrawal of savings from accounts through the electronic payment service and debit card / credit card "mijica". We verified the response of the company at that time and compiled the report on the 29th.
Among them, at Japan Post Bank, the department in charge of services and the department specializing in security could not cooperate, and ▽ the risk sensitivity of employees was low, and information such as complaints received from customers was promptly sent to the management team. It is severely pointed out that it was not reported and led to a delay in compensation for the victim.
On top of that, we are requesting that "organizational culture reform" be necessary, such as ▽ drastically reviewing the personnel system and training system, and ▽ appointing external personnel who have experience in organizational reform as advisors.
Based on this proposal, the Japan Post Group will review measures to prevent recurrence and its organizational structure.