The emirate updates the guidelines in early January 2021
Dubai stops using manual thermal scanners and valet service protocols
Dubai Economy: The business community in the emirate is committed to the highest levels of awareness and commitment to precautionary measures.
From the source
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Dubai Economy has stated that the guidelines and protocols related to reopening in the Emirate of Dubai will be updated as of January 1, 2021.
The amendments include: canceling the use of manual thermal scanners at the entrance to all facilities, and canceling valet service protocols, specifically covering the seats and the steering wheel with plastic.
In addition, Dubai Economy confirmed that the business community in the emirate is still continuing at the highest levels of awareness and commitment to precautionary measures, with no violations, closures or alerts, as the number of completed stores reached, the day before yesterday, 449 stores committed to the precautionary measures to limit the spread of « Covid-19 », and no violations or alerts were recorded against commercial establishments.
Customer service
In addition, the Business Excellence Department at Dubai Economy recently organized a celebration on the occasion of the "Customer Service Week", through many diverse activities, which aim to highlight the importance of innovations in achieving customer satisfaction, and encouraging retailers to share best practices in promoting Loyalty dealers.
The activities that were organized hypothetically, in light of the precautionary measures related to the "Covid-19" pandemic, witnessed a remarkable level of participation from the business community, in addition to quality and excellence experts.
Quality standards
The Director of Excellence for the Business Sector in Dubai Economy, Sheikha Al-Bishri, said: “Quality standards and excellence in customer service are one of the most important strategic components of competitiveness, which distinguishes the emirate of Dubai as a preferred shopping destination and as a center for sustainable business growth.
The Business Excellence Department seeks, through the Dubai Service Excellence Program, to promote excellence in the business sector in the UAE, and to encourage the sharing of best practices in customer service.
The celebrations began with daily competitions, represented by questions about the companies that achieved the highest scores in the Dubai Excellence Service Program, within the Excellence Awards for the business sector in the Dubai Economy, and at the rate of two competitions per day, 17 winners were selected valuable prizes.
Participants had to answer questions about the winners of the program, including: Al Jaber Optics, Superstores, Health First Pharmacy, India Palace Restaurant, Rituals from Apparel Group, and Global Village.
A virtual dialogue session was also organized on the best practices in customer service during the "Covid-19" period, to be one of the other prominent events in the Customer Service Week.
The Dubai Service Excellence Program members showed a high level of compliance with the precautionary measures related to "Covid-19", more than 90%.
The Customer Service Week also witnessed the organization of the "Virtual Bazaar", an event that the administration used to organize every year, through which it provides the opportunity for members of the Dubai Excellence Service Program from the private sector, to present their products and services, with exceptional offers and prices to the public, in a shopping center, out of consideration Conditions of safety and social distancing, this session of the bazaar was organized in a virtual way, through successive sessions of half an hour each.
Dubai Service Excellence Program
The Dubai Service Excellence Program is a unique initiative that aims to gain the confidence of customers and make the shopping experience in the UAE enjoyable.
Program participants are honored in two main categories: best retail outlet and best brand.
The evaluation is also done through mystery shopper reports for various sectors, including malls, fashion, hypermarkets, services, health and fitness, hospitality and entertainment.
• 449 stores are committed to precautionary measures to limit the spread of "Covid-19", and no violations or alerts have been recorded against commercial establishments.
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