China News Service, December 23 (Wang Zitao and Hu Xiaowei) The reporter learned from China Railway Shanghai Administration Group Corporation (hereinafter referred to as "Shanghai Administration Group Corporation") on the 23rd that in order to further enhance the travel experience of passengers, it advocates building a civilized, warm, Quiet train travel environment, while providing more choices for passengers to travel, starting from December 24, the Beijing-Shanghai high-speed rail pilot launched the "silent carriages", the first batch of 6 trains (G2, G3, G5, G12, G13, G22 times), the "silent car" service will be implemented in the third car on a trial basis.
According to the relevant person in charge of the Passenger Transport Department of the Shanghai Bureau Group Company, from now until the end of the Spring Festival Transport in 2021, the passenger stations within the Shanghai Railway Station, Shanghai Hongqiao Railway Station, Nanjing South Railway Station, etc. The "Silent Car" promotion was carried out simultaneously in the on-board video of the train; the six pilot high-speed rail trains posted the "Silent Car" logo at both ends of the "Silent Car" and the inner and outer sides of the door glass of the car. Place a "service reminder card" to inform passengers of relevant precautions.
It should be noted that the on-board video system in the "silent compartment" is muted by default, and the automatic broadcast volume in the car is also set within 40% of the highest volume.
In addition, the food trolley will stop product introduction after entering the "silent compartment". When passengers make inquiries and purchase wishes, the service staff will reply in a low voice and provide related services.
In order to do a good job in passenger service for "silent carriages", Shanghai Bureau Group Corporation selects relevant flight attendants, conducts pre-job training in advance, strictly implements service standards, and clarifies passenger transportation requirements.
When the relevant trains stop at the station, full-time posts will be set up at the doors at both ends of the "silent car"; during the operation, the flight attendant will discourage passengers who violate the relevant requirements of the "silent car".
At present, when purchasing tickets through the 12306 website, the 12306 mobile phone App, and the station self-service ticket vending machine, you can choose the “silent car” according to the corresponding interface settings, and get relevant prompts on the SMS and operation interface.
When buying a "Silent Car" ticket at the ticket window, the ticket seller will inform passengers of the relevant information according to the prompt of the ticketing system and remind the passenger of the standard of behavior in the car.
In the later period, the relevant departments of the Shanghai Bureau Group Corporation will promptly collect passenger opinions and suggestions in the promotion of "silent car" service work, and continue to improve the service quality of "silent car" passengers.
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