Chinanews client, Beijing, December 7th (Reporter Xie Yiguan) Due to the trouble of washing clothes in autumn and winter, some consumers often choose to send the clothes directly to the laundry, but the laundry fee of several tens of yuan can not help but make people think secretly. , Is the cost of laundry really that high?
The materials for washing a piece of clothing are not expensive, but these things are expensive
"Short down jacket is 58 yuan, long down jacket is 68 yuan, cashmere sweaters and wool sweaters are 50 yuan, washing and dry cleaning are the same price." The owner of a Rongchang laundry in Xicheng District, Beijing told a reporter from Chinanews.com.
In Haidian District, Beijing, a clerk at an Ilsa laundry told reporters that it costs 65 yuan to wash a medium-length down jacket and 80 yuan for a long down jacket.
"We always distinguish between dry cleaning, machine washing or hand washing according to the clothes label, but the charges are the same."
"Down jackets themselves are washed a lot, 90% are washed, but woolen sweaters, cashmere sweaters and wool coats need to be dry-cleaned. The charges for coats are the same as down jackets, the short version is 50 yuan, the long version is 60 yuan, and the cashmere sweater is 25 yuan. "The owner of Xintailong Laundry in Xicheng District, Beijing said.
According to the random visits by reporters, the overall price of the laundry is not much different. Small items such as sweaters, thin coats, and suits are charged under 50 yuan, and large items such as wool coats and down jackets are mostly between 50 and 80 yuan. , Furs are more expensive, and some stores recommend high-end clothing washes.
The picture shows the price tag of a laundry shop in Haidian District, Beijing.
Photo by China News Service reporter Xie Yiguan
A reporter from Chinanews.com noticed that on the e-commerce platform, the price of branded down jackets is mostly below 2,000 yuan, and some light and thin models are even only 500 yuan.
According to the above-mentioned cleaning fee, you can buy a brand new down jacket after washing more than ten times.
And most down jackets are washed, only wool products need to be dry-cleaned. Does washing a piece of clothing really need to charge such a high price?
"The material used to wash a piece of clothing is not expensive, but labor costs, rent, utilities, and machine depreciation all need to be added to it." said the owner of the above-mentioned Rongchang laundry.
"The cost of washing a single piece of clothing is not high, but the overall cost is very high. The rent, salaries, and utilities are all money." The person in charge of the aforementioned Ilsa laundry also said that it is like you go to a restaurant to order one A portion of vinegar potato shreds will charge you 15 yuan, but the cost of potatoes is only one or two yuan, and the laundry industry takes gross profit margin.
Is the overall cost really high?
Why is laundry expensive?
According to media reports, taking a start-up store in a first-tier city as an example, a 20-square-meter store needs to pay 50,000 yuan in rent, 22,000 yuan in equipment costs, 20,000 yuan in washing costs, and 20,000 yuan in renovation costs.
But 500 households with an average household consumption of 500 yuan can guarantee an average annual turnover of 250,000 yuan, and the net profit in the first year can reach 138,000 yuan, and even higher in the second year.
What’s more troublesome is that you can’t get the same service if you pay
"The money is paid, after all, winter clothes are not washed frequently. But can we really enjoy the same service after spending this money?" A netizen asked.
In recent years, complaints about laundromats are not uncommon, such as “do not wash clothes according to the label, dry cleaning becomes water washing”, “clothes are not clean, or even not cleaned”, “clothes change color and become old after washing”, “it took dozens of dollars to change women’s clothing to children’s clothing”. .
On the black cat complaint platform, some consumers reported, “The Fornet Dry Cleaner has washed three of my clothes, one is Hermès, the one is LV, and the other is Stephen. "
The Internet laundry that has emerged in recent years is also full of problems.
According to a consumer complaint on Black Cat, in a laundry brand that is chained online and does not have a physical store, the wool all-in-one clothes are not admitted that they are washed out, saying that they will look like that after washing.
Now the colors are piece by piece, and the hairs are all knotted together. I went to the physical dry cleaner to ask if I can reprocess it. The dry cleaner replied that the clothes have been washed out and there is no way to recover.
Some consumers also said, “Worry-free shopping on a certain platform for dry cleaning activities for 103.55 yuan can wash three coats and one pair of shoes. After sending three pieces of clothes and one pair of shoes, only the white clothes are washed. The cleanliness is not comparable to that of dry cleaners, but it can be considered as clean. Washed. The other two coats were completely unwashed and returned as they were, with various hairs and hair stuck on them."
"There will indeed be some shops that wash dry-cleaned clothes with water, but they shrink after washing. Even if ironed, they will not achieve the original effect. Moreover, they will feel different after washing and dry cleaning." The owner of Xintailong laundry told reporters that he has one. My younger sister lives in Baoding. One of her sweaters was sent to a dry cleaner, but she was washed with water. Later, it was ironed, but it couldn't be ironed.
"Although the cost of dry cleaning is higher, there is no alternative. The clothes that should be dry-cleaned still have to be dry-cleaned. If they are not dry-cleaned, why do you need a dry-cleaning machine." He added.
The laundry industry urgently needs to be regulated
A reporter from Chinanews.com observed that although most shops have dry cleaning machines, they cannot see the washing process or the detergent used.
Although the merchant stated that it was washed in accordance with the label, consumers could not tell whether it was true.
Are there any regulations that protect the rights and interests of consumers?
The “Administrative Measures for the Laundry and Dyeing Industry” (hereinafter referred to as the “Measures”) promulgated in 2007 stipulates that operators shall not deceive and mislead consumers in the course of business operations, shall not engage in false propaganda, use stored-value cards for consumer fraud, or “wash water”. , "Single ironing" pretending to be dry cleaning and other deceptive behaviors, and deliberately concealing the fact that clothes are damaged during the processing.
If a business changes dry cleaning to water washing without the consent of the consumer, "This is an illegal contract law on the one hand, and consumers can hold the business accountable for breach of contract; on the other hand, it also violates the Consumer Rights Protection Law and violates consumer choice. Rights, the right to know, the right to fair transactions and even the right to security protection." Liu Junhai, vice president and secretary general of the Consumer Protection Law Research Association of China Law Society, told reporters.
The picture shows a dry cleaning machine in a laundry shop in Xicheng District, Beijing.
Photo by China News Service reporter Xie Yiguan
According to the regulations, due to the operator’s responsibility, if the washed and dyed clothing fails to meet the washing and dyeing quality requirements or does not meet the requirements agreed with consumers in advance, or if the clothing is damaged or lost, the operator shall reprocess and reprocess the clothes according to different circumstances. Refund of washing and dyeing fee or compensation for loss.
If it is not the fault of the operator, the operator shall not be held responsible for the failure to meet the washing and dyeing quality standards due to misleading washing labels or clothing production and quality that does not meet the requirements of the national and industry standards.
This has just formed a "blind zone" for rights protection.
Comprehensive inspections in various regions show that there are frequent problems of false labels and poor quality of clothes, even some big-name clothes.
For example, the Beijing Consumers Association tested 60 cashmere samples and found that one sample used wool as cashmere, and the quality of another 11 samples did not meet the standard requirements, involving Luhuang sheep, ISABEL MARANT, Longqingxia, Ke Brands such as Roba and Wei Barley.
It is worth noting that in reality, whether it is a laundry operation problem, or a problem of false labels and poor quality of clothes, due to the difficulty of obtaining evidence, subsequent consumer rights protection is serious.
Some consumers said that a men’s windbreaker that had not been worn was sent to a dry cleaner. After taking it back, it was found that the windbreaker was obviously fading. The receptionist and a washer at the other side checked on the spot and approved the discoloration statement and expressed their willingness to take back the clothes for further confirmation Seek a solution to the compensation problem with a superior.
But in the following month, he called the store about 5 times to inquire about the front desk staff, all using various excuses to prevaricate, without any clear solution.
In Liu Junhai's view, "We must increase the illegal costs of businesses and reduce illegal profits. At the same time, we must formulate a unified industry standard as soon as possible to curb the laundry market chaos, so as to create a good laundry market ecological environment."
Have you washed your clothes in the laundry?
Has the clothes been washed out?
(Finish)