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Services that allow you to enjoy movies and music or access various contents by paying a regular amount have increased significantly.
It started like a free trial and then converted to a fee, but there were many cases where consumers suffered damage in the process.
A way to prevent this is being promoted.
This is Park Chan-geun.
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Mr. A encountered an absurd thing when his daughter in elementary school installed a piano learning app on his smartphone.
It was a free trial, and three days later, the one-year fee was paid at once.
[Mr. A/subscription service free trial victim: (review) If there were more than 1 million, how many victims would there be?
It's almost a scam company.
I know that there are a lot of companies like this.]
I didn't know because it wasn't properly notified that a fee will be charged automatically after the free trial is over.
This induces irrational consumption such as automatically paying bills without notice or limiting the method of termination is called'dark nudge'.
In some cases, automatic payments were made for 5 years with a subscriber's registered credit card even though they were not logged in.
Financial authorities have required notifications by phone or text at least one week in advance when a service is converted to a fee or when a discount event ends.
In addition, the cancel button was displayed on the same screen as the sign-up button, preventing the use of tricks that make it difficult to cancel.
Refusing to apply for a refund or limiting it in the form of points is also prohibited.
If you cancel the subscription economy service in the middle, you can only pay for the number of days or rounds of use and get a refund for the rest.
The Financial Services Commission is planning to revise the Enforcement Decree of the Specialized Credit Finance Business Act and the standard terms and conditions of credit card merchants and implement them within the first half of next year.
(Video coverage: Park Seung-won, video editing: Hwang Ji-young, CG: Kang Yu-ra)