<Anchor> As
it becomes natural for people to do things without meeting in person because of Corona, there are now many places that do not have staff even when they go to the store.
Not only cafes and convenience stores, but also clothing stores and photo studios are increasingly being operated without people.
As a store owner, costs can be reduced, and there are some things that are convenient for customers, but there are other things to consider.
Reporter Jeong Da-eun and reporter Lee Seong-hoon will deliver.
<Reporter Jeong Da-eun> This
is a clothing store in Namyangju, Gyeonggi Province.
When I insert a credit card, the door opens automatically, and women's clothing is on display all over the store, but the staff is not visible.
After choosing clothes by yourself,
[Please read the barcode on the product.]
When you pay for the product you want, you can get a new product, but you never see an employee from when you enter the store until you buy clothes.
This is a fresh sales method for customers who do not like face-to-face service.
[Lee Hye-il/Unmanned clothing store operation: Only women's clothing has been (sold) for 16 years.
As the corona erupted, customers fell and suffered a lot of damage, so I came to think of this alternative.] A
photo studio without a photographer also appeared.
When you enter the studio by pressing the reservation number, you can freely choose the clothes and accessories prepared on one side of the photo studio and adjust the camera angle as you like.
Just
look at the screen, take a pose
and press the
[one, two, three, jump!]
wireless remote control to take the picture you want.
[Jia Hong/Incheon Seo-gu: Our children have a lot of introspective parts, so if there are writers or other people in front of you, it will be a little frozen...
(Unmanned photo studio) I took it so comfortably because I took it.] As
non-face-to-face has become commonplace due to the prolonged corona, the number of customers visiting unmanned stores has increased.
[Mirang Seo/Unmanned photo studio operation: There are some people who come here intentionally to avoid meeting other people.
There are many people who come over the phone and check whether it is only for us to use it at that time, or whether there are other customers.]
Recently, there has also been a mobile carrier agency that allows you to purchase smartphones unattended 24 hours a day.
It was generally thought that the activation of the mobile phone required an explanation from the staff, but AI consulted the plan, allowing the customer to handle all activation tasks alone.
9 out of 10 companies predicted that unmannedization will accelerate further after Corona 19, and 1 out of 4 companies that responded that they are directly affected by the trend of unmannedness, companies are vying to become unmanned to meet consumer trends and reduce costs. We are increasing our service.
(Video editing: Kim Jun-hee, VJ: Jung Min-gu)
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<Reporter Lee Seong-hoon>
The most unmanned wind is in the distribution industry.
In particular, convenience stores are rushing to introduce unmanned stores. Convenience stores that were competing for opening stores are now eager to introduce new technologies.
[Put your palm up.] When you put your
palm in front of the door, the door opens by recognizing the vein information registered in advance.
There is no inconvenience in using the convenience store even without staff.
When you press the desired product on the monitor, the floor lights up to guide you, and you can do the calculation yourself.
[Im Yeon-su/Unmanned convenience store operation: It is good because it saves money for part-time jobs.
There was a great loss of theft or something like this, but because it is double-secured...
.]
Unmanned checkout counters in hypermarkets have become a trend since the coronavirus.
Six machines do the work for six employees.
[Kim Joo-hee/Yongsan-gu, Seoul: These days, there are so many kiosks and non-face-to-face things.
I'm already used to it.]
[Rin-ah Oh / Researcher at Ebest Investment & Securities: As the efficiency of offline stores is falling, companies are quickly introducing unmanned systems.
As you start to get used to the unmanned checkout counters (unmanned) is expected to accelerate.] The
problem is job loss.
Seven out of 10 companies predicted unmanned jobs would reduce employment.
AI and machines are replacing human labor, but there are concerns that the damage will be concentrated on the vulnerable groups by reducing jobs starting from simple jobs.
[Kwang-Seok Kim/Director of Economic Research Division, Korea Institute of Economics and Industry: Simple jobs are greatly reduced, but digital human resources that enable unmanned people are more demanded.
It is necessary to think about whether it can be transformed into a talented person required in the future through digital competency enhancement or training.] Although
younger people feel convenient, the grievances of the elderly who have not adapted to unmanned automation technology are bound to increase.
As unmannedization is an irreversible trend, support for job relocation and education for the digitally underprivileged must be conducted at the same time.
(Video editing: Kim Sun-tak, VJ: Jung Min-gu, Park Hyun-woo)