It received 707 comments ... and 422 inquiries

Dubai Economy receives 14.2 thousand consumer complaints in 3 months

Dubai Economy: Cashback topped the number of types of complaints, with 28%.

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The commercial control and consumer protection sector in the Dubai economy received 14,274 consumer complaints during the third quarter of this year, an increase of 39%, compared to the same period last year, in which the number of complaints reached 10 thousand and 266 complaints, which illustrates the efforts of Dubai Economy. In protecting the rights of consumers, educating them and promoting the principles of fair commercial transactions between merchants and consumers.

The Dubai Economy stated in a statement yesterday that the number of observations received by the sector by consumers between July and the end of last September reached 707 observations, while the number of inquiries reached 422 inquiries, bringing the total number of transactions received by consumers in the third quarter to 15. One thousand and 403 transactions, 50% of which are via the "Dubai Consumer" app, 35% via the website: "consumerrights.ae", and 15% through the call center.

Sector

With regard to consumer complaints, by sector, the services sector accounted for 32% of the total complaints, followed by the electronics sector 16%, the e-commerce sector 12.6%, ready-made clothes and accessories 8.2%, furniture 7.3%, cars 5.5%, shipping 5.2%, and rental Cars 3.28%, decoration and building maintenance 3.22%, textiles and personal necessities 3.16%, auto repair workshops 2.4%, and salons 1.1%.

Type of complaints

In addition, consumer complaints, according to type, came as follows: cash refund 28%, non-compliance with the terms of the agreement 15.85%, product damage or defect 15.14%, commercial fraud 10%, non-compliance with after-sales service 6.23%, additional fees On the service or product 5.21%, the replacement 4%, non-compliance with the commercial activity 3.36%, while the remaining percentage was distributed to other types of complaints such as: non-compliance of the store's policy with the law, non-compliance with warranty terms, refusal to repair a device, price increase, non-compliance Under the terms of promotional offers, non-compliance with the price list, value-added tax, and buying gold and diamonds with fraud.

awareness

The Executive Director of the Commercial Control and Consumer Protection Sector at Dubai Economy, Mohammed Ali Rashid Lootah, said, “The Dubai Economy is keen to enhance consumers' confidence in the environment for doing business in the city, by reaching settlements and fair solutions to consumers’ complaints, and applying standards aimed at strengthening the relationship between the merchant. And the consumer, through awareness programs that clarify the rights and duties of the parties, and enhance the principles of transparency in transactions.

Lootah added that “the growth in the number of complaints and consumer transactions in general reflects the increase in consumer awareness, and the increase in awareness of his rights, in addition to strengthening his supervisory role in the market by raising observations, inquiries and complaints to the concerned authorities, who in turn work to follow and resolve them, which contributes to Protecting the rights of dealers, and maintaining a healthy environment free from any abuse.

Nationalities

Dubai Economy reported that the five nationalities were most active in submitting consumer complaints during the third quarter of this year, and they came as follows: Emirati complaints accounted for 29% of the total complaints received, followed by Indian nationality 13% of complaints, then Egyptian nationality 12% of complaints And 5% of the complaints were for each of the Saudi and Jordanian nationalities, while the remaining percentage was distributed among many other nationalities.

The services sector accounted for 32% of the total complaints.

50% of all transactions were made through the "Dubai Consumer" app.

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