Dubai Customs wins "Best Project Management Entity in the World for 2020" award

Dubai Customs has culminated its successive achievements in the field of excellence in project management and development by winning the "Best Project Management Entity in the World for 2020" award in the international competition organized by the PMO Global Alliance. In developing and managing new projects from all over the world, in a new international certificate that shows the extent of progress that Dubai Customs has made in implementing the best international practices in the field of project management at the international level.

The number of projects developed by the department from 2007 to 2019 amounted to about 125 customs projects, at a cost of 350 million dirhams, that contributed to achieving the department's main objectives in the axes of protecting society and facilitating trade and passenger movement.

Dubai Customs was announced as winning this award at the annual ceremony of the Global Project Management Alliance Forum, a non-profit organization based in Brazil that aims to develop project management practices globally and has 10,000 members representing 110 countries.

This annual ceremony was organized by default on October 29, in the presence of delegations representing all countries that participated in the competition. Dubai Customs won the new award after last August of this year the department won first place in the Asia-Pacific region and competed for the first place in the world with the winning institutions. The first place in the European, African and American regions.

Sultan Ahmed bin Sulayem, Chairman and CEO of Dubai Ports World Group and Chairman of the Ports, Customs and Free Zone Corporation, said: “The roadmap and the development plans applied to upgrade the level of customs work in Dubai are integrated to include a management method and methodology based on the latest and best international practices in the field of development using smart applications. For information technology and industrial intelligence, which is managed by qualified human cadres capable of creating correct solutions and treatments for all challenges in order to transform them into opportunities and achievements, thus achieving added value and a rewarding return on investment for customers and partners upon completion of the implementation of each project, where the development process takes place in accordance with this approach in a management style The innovative projects with integrated work teams that follow all the details and data in each project in order to achieve the desired goal, and the experience of Dubai, led by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, has taught us the method of developing and managing projects in dealing With all the challenges that face us on the road to continuous progress to achieve comprehensive and sustainable development

Nation, and Dubai Customs' victory in this global award comes to show the importance of the projects developed by the department and the extent of their contribution to the progress of the UAE to achieving global leadership and leadership in the field of customs work, as the country ranked first in the Middle East region and fifth globally in the Global Competitiveness Index issued by the Trade Organization Global, as well as topped in the logistical performance index issued by the World Bank, to be first in the Middle East and eleventh globally, which strengthened the UAE's position as a global center for trade and investment.

Ahmed Mahboob Musabih, Director General of Dubai Customs, said: “He expressed his happiness at winning this international award, which confirms the agility and efficiency of the high human, technical and technical capabilities of the department in innovating and developing pioneering projects with good governance that have contributed to strengthening the position of the UAE in general and Dubai in particular as a global trade and tourism hub. Which also confirms the existence of a solid base for the readiness of Dubai Customs to overcome any potential future challenges through its unique and innovative systems and projects, as Dubai's share of the UAE's foreign trade is 80%, and thanks to its modern smart technologies Dubai Customs accomplishes more than 40,000 customs transactions per day. One, and the functional cadre represents an exceptional dynamic force distributed in more than 30 organizational units that implement projects in the field of trade facilitation, passenger movement and community protection to support Dubai's vision, stressing that Dubai Customs' increasing balance of international awards reflects the department's successful approach to sustainable investment in the application of best practices and innovations and the creation of Developed methodologies to implement its innovative projects and contribute to achieving a greater spread of Dubai's foreign trade in the global markets, as this was reflected in any way.

A collector of Dubai Customs after it has become a required party for benchmarking in the application of best practices and projects, and among the distinct projects that the department is currently implementing is the cross-border e-commerce project, which will contribute to supporting the e-commerce sector and strengthening the emirate's location as a major global commercial station by reducing the cost E-commerce transactions by 20%, and e-commerce transactions across Dubai by 12.5%.

In turn, Jumah Al Ghaith, Executive Director of the Customs Development Sector, said that Dubai Customs, through its digital transformation strategy, is establishing its future projects using the Fourth Industrial Revolution technologies such as artificial intelligence and blockchain.

These projects aim to facilitate operations, automate customs procedures, reduce costs for dealers, and document the complementary relationship with partners to support their investments and achieve their happiness. Dubai Customs, through the Customs Development Sector, implements several projects in the areas of facilitating trade, passenger movement, community protection, customs compliance and institutional excellence.

Thanks to the effective capabilities, these projects have achieved operational cost savings for customers of 898 million dirhams, new revenues for the department of 384 million dirhams, savings in operational costs of Dubai Customs of 561 million dirhams, and protection of customs revenues of 25 billion dirhams.

These projects also contributed to the digital transformation of Dubai Customs services by 100%, and the achievement of customer happiness for electronic services by 98%, which puts it at the forefront of government agencies in customer happiness about electronic services, and among the most prominent of these projects is the Mersal system developed by the department, which is one of the best customs systems in the world According to the evaluation and praise of the World Customs Organization, which applies advanced customs work mechanisms and practices, in accordance with the rules and principles of project management methodology, and therefore the Federal Customs Authority has approved its application to be the unified customs system in all customs departments of the UAE.

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