[People's Livelihood and Economic Highlights] Consumers are frequently troubled by "secondary numbers" when buying new mobile phone cards

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　　After the old users deactivate or abandon their mobile phone numbers, the numbers are taken back by the operators, and they will be put on the market again after being vacant for a period of time for new users to choose. This is called "secondary number allocation."

Operators claim that the recycling of code number resources is beneficial to revitalizing communication resources, but it brings various problems to new users.

Industry insiders pointed out that there are many hidden dangers in the "second number" and related systems and policies need to be improved urgently.

　　During the "November" period this year, Zhu Hui (a pseudonym), a graduate student in a university in Beijing, encountered trouble buying train tickets.

The reason is that the 12306 ticketing platform shows that his mobile phone number has been registered.

　　"I applied for this new mobile card in August, and I knew it was the'second number' when I bought the train ticket." Zhu Hui said.

Later, he contacted the mobile customer service, and the customer service asked him to call the 12306 platform. Finally, the 12306 platform removed the old binding and logged in again to solve the problem.

　　Zhu Hui's experience is not alone.

Although the operator's second allocation of numbers is beneficial to revitalizing communication resources, it brings various problems to new users.

"Secondary number" brings a lot of trouble

　　The trouble caused by Zhu Hui's "second number" does not stop there.

While using the Baidu account, Zhu Hui discovered that this new phone number was also bound to other users.

Zhu Hui tried various methods but failed to cancel his account.

　　"The reason for not being able to log out is that there are files in Baidu's network disk, but I really have deleted all the files, and I was really angry and couldn't solve it all night. What I did is A new card, many accounts have already been registered, what should I do?" Zhu Hui said helplessly to the reporter.

　　Mr. Peng, who lives in Haidian District, Beijing, also has such troubles.

Mr. Peng told reporters that his new mobile phone number frequently receives collection calls from the cash loan platform, and the other party directly calls the name of the former owner.

Although Mr. Peng has repeatedly informed the other party that the owner of his mobile phone number has changed, he will receive similar calls after some time.

　　There are media reports that many Lai Lai frequently change mobile phone numbers to obtain funds from the loan platform.

Therefore, "second number" users like Mr. Peng are constantly being harassed by calls to urge repayment.

　　The reporter learned from the interviewed "second number" users and the media that have reported that after submitting a handling request to the operator, the operator generally requires the user to negotiate with the corresponding application party.

Users need to connect and unbind with each application side one by one.

In this way, it not only takes time and effort, but also adds a burden to users of remote numbers.

　　For enterprises, the "second number" issue is also a headache.

Because the enterprise platform cannot obtain and synchronize the user's account renewal information, the "second number" users cannot register normally, and the management guarantee of the new and old user information has also caused a certain degree of chaos in the operation order, and it took a lot of time to deal with account disputes.

Why release the "second number"?

　　Since new users who use the "secondary number" may have many of the above problems, why should we implement "secondary number allocation"?

The communication operator stated that the "secondary allocation" is to achieve resource recycling.

　　According to industry insiders, according to relevant regulations, code number resources belong to the state.

In order to increase the utilization rate of mobile phone numbers within limited resources, mobile phone numbers that have not been used for outage guarantee service and have been out of service for more than 3 months, or mobile phone numbers that users voluntarily log out, will be recycled and reused by operators. This produced the "second number".

　　"Obviously, the'secondary allocation' can release the occupied code number resources. In addition to the user's initiative to abandon and change the number, it also includes some cases where the user's mobile phone number is not inherited after natural death, and these numbers will be reactivated. "Liu Huan, a technical manager of a communications company in Shenzhen, told reporters.

　　The reporter learned that as of July last year, the Ministry of Industry and Information Technology had allocated 5.013 billion code number resources for public mobile communications services.

With the opening of the new number section, this number is still growing.

However, some experts say that there are not so many numbers actually available for users.

According to the rules for using communication numbers, reaching 50% of the theoretical capacity usually means that the number resource utilization is close to saturation and capacity expansion is required. This is the reason why "secondary numbers" are increasing.

Where is the way to crack?

　　Wang Xiaoming, a lawyer at Beijing Deheheng Law Firm, told reporters that although the recycling of code number resources is conducive to the effective allocation of communication resources, consumers as the main body of communication services enjoy the right to know their services.

When the user handles the number access agreement, the operator should clearly inform whether the number is a "secondary number".

　　"Mobile phone numbers have gradually become like ID cards in this era, with too many things bound. A person can only use one mobile phone number throughout his life, which is obviously unrealistic. How to improve the service system for the'secondary number', such as complete removal The information and traces of old users and related third parties are linked to unbind various bundled accounts, and it is urgently needed to be resolved by relevant parties." Liu Huan said.

　　Experts believe that to solve the problem of using the "second number", while companies and operators need to work together, it also requires the improvement of personal security awareness.

Insiders reminded that users themselves need to establish a good sense of risk prevention. After changing mobile phone numbers, binding information such as WeChat, bank cards, online payment apps, commonly used websites, and online disks should be deleted and unbound in time to prevent privacy from being snooped. , Bank cards are stolen and swiped, and can also avoid the impact on subsequent number users.

　　The reporter learned that the current industry authorities and communication companies have begun to establish data exchange platforms to coordinate information exchange and account management between operators and Internet companies.

However, experts believe that a series of effective systems are still needed to truly solve the trouble caused by the "second number" to users.

　　Liu Bing