Wumart responds to staff holding bottled water pressure scale: it is a personal behavior to reflect on management loopholes
Sino-Singapore Jingwei Client, September 14th (Chang Tao) Recently, according to a video of a netizen, he claimed that he was shopping for vegetables at a Wumart supermarket in Xinjiekou, Beijing, and discovered that the supermarket staff was stealing bottled water while weighing the vegetables. Pressure scale.
The video shows that a staff member of Wumart Supermarket secretly took out a bottle of water from the side of the electronic scale and put it on the electronic scale while weighing the cucumber.
The customer in the video asked: What is this?
Immediately, the staff pushed the bottle down from the electronic scale and said, "I'll give you a cheaper price. Only 6.5 yuan for 6.74 yuan."
Regarding the video content, on September 14, the relevant person in charge of Wumart Group told the Sino-Singapore Jingwei client that due to the difference in cucumber inventory, employees were worried about being deducted bonuses, so they tried to use the same total price (increasing weight, lowering unit price, giving The customer’s total price remains unchanged). This can increase the weight of each sale and balance the lack of inventory, which is a personal act.
The above-mentioned person in charge stated that according to the investigation, the price of cucumbers was 2.88 yuan/kg on that day. The employee weighed the customers for the first time, weighing 1170g, and the total price was 6.74 yuan; the second time, the price dropped to 1.94 yuan/kg. The water bottle weighs about 1670g and the total price is 6.5 yuan, which is cheaper than the first time.
This can also be seen from the video. For customers’ doubts, they pressed the scale face-to-face and asked the customers whether to purchase, without deliberately deceiving customers, and causing no monetary loss to customers.
Wumart stated that it had contacted the customer and explained the apology. The customer expressed their understanding and personally reported that it did not suffer any economic losses.
The above-mentioned person in charge stated that Wumart has a strict management process for inventory management and weighing and price changes. Wumart deeply reflects on its own management loopholes, strengthens verification efforts, and strengthens staff training on the store side, and strictly operates in accordance with the norms to eliminate such problems. The occurrence of the incident.
(Zhongxin Jingwei APP)
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