Abu Dhabi Economic Department announces the establishment of the "Ma3ak" service
The Department of Economic Development - Abu Dhabi announced the launch of the "Ma3ak" service to provide advisory services and direct support to investors and all dealers at the level of the Emirate of Abu Dhabi, with the aim of providing excellent services for economic and legal advice, support and business development.
The head of the Abu Dhabi Department of Economic Development, Muhammad Ali Al-Shurafa, stressed the importance of "Ma3ak" service in facilitating doing business in Abu Dhabi, reflecting the department's commitment to promoting an incubating business environment to attract investors and encourage them to make Abu Dhabi their headquarters for their business by increasing their confidence in the business climate in the emirate.
He said: “Maak service project focuses in its first phase on building an interactive platform between the department’s consultants and specialists in providing services with all dealers, including investors, entrepreneurs and other stakeholders, and providing them with the data, information and technical support necessary to enable them to make correct decisions for their investment projects in various Economic sectors. "
Muhammad Ali Al-Shurafa clarified that the "Maak" service project is an integrated platform that enhances communication with customers, indicating that the first pilot phase of the project began since the beginning of this year, when more than 88 thousand and 400 customers benefited from the services provided by the service through the use of the instant chat system. Through the department's website or in person.
He added that the "Maak" service is one of the pioneering initiatives launched by the department in order to support the business sector, investors and small and medium-sized companies, in order to enable them to easily obtain information and speed the department's response to their requirements, and it is a reflection of the process of upgrading the government system and digital transformation and providing distinguished service, in line with With the vision of the Abu Dhabi government aiming to make Abu Dhabi one of the best global destinations for doing business, investing, living, working, and visiting.
The head of the department called on clients, including investors and business leaders, to benefit from the services provided by the "Ma3ak" service in various economic sectors, by reviewing all legislation, laws and policies that facilitate the exercise of economic activities and business in the Emirate of Abu Dhabi.
For his part, Undersecretary of the Department of Economic Development - Abu Dhabi, Rashid Abdul Karim Al Balushi, stated that the department has designated 9 of its cadres as consultants to provide services through the “Maak” service who speak 5 foreign languages in addition to the Arabic language. Work is currently underway to strengthen the project with the system of documenting operations and direct linking With government agencies related to procedures and transactions of licenses for economic activities.
He said: “Ma'ak service constitutes an important step towards providing full support to investors and business leaders through economic consultations, which include introducing the sector and its economic indicators, in addition to available economic activities, feasibility study information, fees and requirements, and various procedures related to the investors’ journey.
The Department’s Undersecretary indicated that the “Maak” legal advice service provides new and current investors with all necessary information about legislation, laws and policies regulating the practice of economic activities in the emirate, in a way that contributes to supporting and developing business, and enabling entrepreneurs to practice economic activities according to sound and organized procedures.
Rashid Al-Balushi also mentioned that the “Maak” service includes the services of the Khalifa Fund for Enterprise Development with the aim of supporting citizen entrepreneurs and owners of small and medium-sized national projects, including financing services, and the advantages that they can obtain through membership in the fund, in addition to the advisory services provided to support Entrepreneurs on the journey of establishing and expanding their business, various training courses and workshops on entrepreneurship and small and medium enterprises within the UAE.
He stated that the launch of the pilot phase of the "Maak" service project from January until last May resulted in providing services, either through direct contact or the instant chat system, to about 74,430 people who received economic consultations, and 13,847 people who obtained legal advice, while about 218 people Apply for information on business support and development in the Emirate of Abu Dhabi.
It is worth noting that the Ma'ak service, which was activated by the Department of Economic Development in Abu Dhabi at the beginning of the year 2020, comes as a result of joint cooperation with 45 federal and local government agencies that are electronically linked to the department's economic activities licensing system, including the Abu Dhabi Unified Government Services System "Tamm" and the Abu Dhabi Investment Office. , Statistics Center - Abu Dhabi, and Khalifa Fund for Enterprise Development.
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